Month: September 2004

Thu Sep 2 21:02:13 PDT 2004 — Update On MySQL Server: The MySQL server is back up and functioning properly. It is possible that some data may have been lost. This is particularly the case with email sent to support@sonic.net. If you sent a message into support but did not receive a response from us including the ticket ID number, you may want to resend the email. -Kelsey

Thu Sep 2 19:58:40 PDT 2004 — Internal MySQL Server Issues: The MySQL server that we use internally to track customer support and accounting records is currently offline for repairs. This affects tech support’s ability to access past history as well as disables access to our member tools. All other services should not be affected. The ETR is unknown at this time. Some rather hefty ‘alter tables’ must be executed as some internal MyISAM table limits have unexpectedly been reached. The table altering could take *many* hours to complete. -Kelsey, Jared and Nathan

Thu Sep 2 16:25:42 PDT 2004 — Tonight, shortly after Midnight, we will be replacing one of our mail cluster NFS filers with a spare head. It has rebooted twice in the past 10 hours due to uncorrectable ECC errors. The two reboot would have generated delays in checking mail for on quarter of our customers. -Kelsey and Nathan

Wed Sep 1 14:09:54 PDT 2004 — SBC is currently suffering an outage in their San Rafael office which is impacting some Sonic.net DSL customers in the San Rafael area. SBC reports that their expected time to repair is two hours. -Dane