Month: June 2007

DSL Aggregation Equipment Maintenance.

Thu Jun 21 10:11:35 PDT 2007 — DSL Aggregation Equipment Maintenance. At 12:01am on Friday, June 22nd we will be performing emergency maintenance on a portion of our DSL aggregation infrastructure in San Francisco. Customers in Los Angeles as well as a large portion of our LATA 1 customers will be affected by this operation. Business-T customers served in those areas may also experience service interruption. While expected downtime is approximately 15 minutes, we’re reserving a one hour maintenance window in case of further trouble. -Nathan and Jared

Update Fri Jun 22 00:54:44 PDT 2007 — We’ve completed our work for the evening. Actual downtime was approximately 12 minutes for each affected customer. -Nathan and Jared

Backbone circuit maintenance.

Tue Jun 12 14:46:00 PDT 2007 — Backbone circuit maintenance. At 9:00 AM on Wednesday June 13 AT&T will be performing maintenance on our GigaMAN circuit between our Santa Rosa and San Jose POPs. The circuit will be down for approximately 15 minutes while AT&T replaces hardware. During this time traffic will flow around our redundant links around the bay, so there should be no impact to connectivity. -Jared

DSL Service interruption in LATA 9.

Sat Jun 9 15:24:01 PDT 2007 — DSL Service interruption in LATA 9. Shortly after 3pm today an SMS interface serving the Stockton and Modesto areas failed, causing sync-no-surf conditions. Our network operations staff is currently working to bring service back online. DSL service in these areas should be restored within the hour. Non-DSL connections and service outside this ares should be unaffected. -John F and Nathan

Update Sat Jun 9 15:36:03 PDT 2007 — Service was restored around 3:30pm. Customers in LATA 2, the Chico and Redding area, may have experienced a brief connectivity outage for under five minutes while work was being performed. -John F and Nathan

Stockton DSL Aggregation Upgrade.

Fri Jun 8 10:16:45 PDT 2007 — Stockton DSL Aggregation Upgrade. On Tuesday, June 12th at 12:01am we will be upgrading the aggregation circuit that services the Stockton/Modesto area. Expected downtime during this migration is approximately 30 minutes for all customers, though some may experience a significantly shorter outage. The increased capacity will allow further growth in this area without the possibility of performance degradation due to overcrowding. In addition, the new circuit rides an end-to-end redundant path from Stockton to our aggregation hub in San Francisco, further increasing the reliability of our DSL offering. -Nathan and Kelsey

Update Tue Jun 12 00:14:02 PDT 2007 — This migration has been completed successfully. Downtime was under 6 minutes for all customers, with most experiencing less than 3 minutes of service interruption. -Nathan

Cable cut in Eureka.

Fri Jun 8 13:24:01 PDT 2007 — Cable cut in Eureka. Early Friday afternoon, an unexpected cable cut has resulted in loss of DSL service and interruptions in local telephone service in the Eureka, Arcata, and Rio Dell areas. DSL outages affect at least 24 DSLAMs in the area, and we have no ETR at this time. -John F and John K

San Francisco power maintenance.

Fri Jun 1 10:48:28 PDT 2007 — San Francisco power maintenance. Tonight at midnight we will be performing some minor power maintenance at our San Francisco POP. This maintenance will cause a lack of connectivity for dial-up and hotspot customers for approximately 5 minutes. We apologize for the inconvenience. -Nathan