This Tuesday, March 3 at 12:01 AM, we will be performing software upgrades on two of our T1 and WBA customer aggregation routers in Santa Rosa. The software upgrade will require a reboot of the routers, resulting in approximately 5 minutes of downtime for customers served by these routers. These routers serve T1 customers in the Santa Rosa area, and a small subset of our WBA customers.
The router software upgrades have been completed. Of the two routers being upgraded, one went smoothly, but the other had some issues properly loading the new software. This router was offline for approximately 20 minutes across 3 intervals while we worked to get the new software loaded. At this time, both routers are fully upgraded and appear to be operating normally. We apologize for the extra downtime incurred during this operation.