Some e-mail clients may receive an error about the SSL certificate for pop.sonic.net when checking e-mail beginning this morning around 08:30; we are working to fix the problem and will have a fix shortly.
No e-mail has been lost and you may still check and receive e-mail.
–Augie
This evening, between 12:01AM and 6:00AM, we will be performing intrusive maintenance on equipment serving Fusion and FlexLink ADSL2+ customers in the Pacific Heights, Mission Terrace, Excelsior, and Bayview areas of San Francisco. Affected customers should experience less than 15 minutes of downtime.
-Tim and Juston
This evening, between 12:01AM and 6:00AM, we will be performing intrusive maintenance on equipment serving Fusion and FlexLink ADSL2+ customers in the Financial District, Castro, SoMa, and Mission areas of San Francisco. Affected customers should experience less than 15 minutes of downtime.
-Tim and Juston
Tonight at midnight, we will be performing card insertions and replacements at our San Francisco POP. These operations are being performed on our redundantly-built backbone systems, and traffic will be routed around each device as the work is being done. This should cause no interruption of service to customers served by this POP. This work is to support further DSL expansion, and our new core backbone.
-Jared, Nathan, Matt, and Jacob
The backbone maintenance for tonight has been completed. There were no major incidents, but customers may have noticed 15-30 seconds of poor connectivity as links were removed from service for the maintenance.
This evening, between 12:01AM and 6:00AM, we will be performing intrusive maintenance on equipment serving Fusion and FlexLink ADSL2+ customers in the Pacific Heights, Richmond District, and Inner Sunset areas of San Francisco. Affected customers should experience less than 15 minutes of downtime.
-Tim and Juston
Tonight between 10 and 11PM, we will be replacing a core switch at our San Jose POP. We will be moving all traffic off that switch, via redundant paths before the maintenance begins, so there should be no customer impact. This switch replacement is one of the first steps in our network backbone upgrade.
-Jared and Nathan
Update: This maintenance was completed at approximately 1AM. The switch replacement was completed without incident.
This Tuesday, March 23 at 12:01 AM, we will be performing a maintenance reload on our ATM customer aggregation routers. This will result in 5-10 minutes of downtime for Business-T and FRATM customers.
-Jared
Update: The maintenance reload has been completed without incident. All affected customers are back online at this time.
At approximately 10:40 we had a hardware failure on an ATM switch in San Francisco. We are presently rebooting it. Approximate downtime should be 5-7 minutes. -Sonic NOC
Update 11:10AM: The ATM switch reload is complete and traffic appears to be returning to normal. If you continue to have DSL sync-no-surf connectivity issues, please contact our tech support.