Month: March 2011

Tonight, Apr 1 at 12:01 AM we will be performing software maintenance on one of our core routers in the Santa Rosa datacenter. The affected router is part of a redundant pair, so there should be no impact to customer traffic.

-Jared

This evening, beginning at 12:01AM, we will be performing maintenance on equipment serving FlexLink and Fusion customers in Sacramento, Sonoma, San Rafael, Napa, Richmond, Ukiah, Hayward, and Daly City. Affected customers may experience up to 30 minutes of downtime while the work is performed.

-Tim

Even in this modern email-centric world, being able to send a a FAX every now and then is pretty handy.  But, most of us no longer have FAX machines in our home offices, and even some traditional offices are doing away with them.

To help move this trend along, and to add a bit more value to your Sonic.net service, we have deployed a new tool which lets you transmit FAXes from pdf text files for at no charge, nationwide. You can find the new ‘Send A Fax’ tool under in the new Labs menu in our Member Tools. Direct link: https://members.sonic.net/fax/

Obviously if you have a paper document that you want to FAX, you need to be able to turn it into a PDF first! This allows you to sign a paper contract or fill out a form, then scan it to a PDF file to send via email or via the new FAX feature. A dual-sided sheetfed scanner makes this easy. (Editor: After going “paperless”, Dane Jasper’s preference is the Fujitsu ScanSnap: http://amzn.to/eh8tRS The ScanSnap scans both sides of multi-page documents, using optical character recognition to create full-text searchable PDFs for storage. And, it’s fast!)

Our “Labs” area is a new section of the Member tools, and we plan to add more features there soon. Tools from the Labs menu will come in a couple of flavors.  Some, like Send A Fax, are early releases that we’d like customers to be able to use now but which may either be a beta release or lack final polish.  For example, the notifications from the fax tool aren’t formatted yet.  Other Labs features like IPv6 Tunnels are not supported by our telephone technical support group for practical reasons, and they are offered “as is”.

Please keep an eye on the Labs menu, we have several new services in the pipeline that we hope to roll out for customers over the next few months. It is part of our ongoing mission to deliver you more features, most available free.

This evening, beginning at 12:01AM, we will be performing maintenance on equipment serving FlexLink and Fusion customers in San Francisco, Sunnyvale, and Mountain View. Affected customers may experience up to 30 minutes of downtime while the work is performed.

-Tim

This evening, beginning at 12:01AM, we will be performing maintenance on equipment serving FlexLink and Fusion customers in Berkeley, Albany, Oakland, and San Francisco. Affected customers may experience up to 30 minutes of downtime while the work is performed.

-Tim

This Tuesday, March 29 at 12:01 AM, we will be performing a maintenance reload on our ATM customer aggregation routers. This will result in 5-10 minutes of downtime for Business-T and FRATM customers.

-Jared

This evening, beginning at 12:01AM, we will be performing maintenance on equipment serving FlexLink and Fusion customers in Sebastopol, Rohnert Park, Healdsburg, Forestville, and Santa Rosa . Affected customers may experience up to 30 minutes of downtime while the work is performed.

-Tim

This morning at 10:25 AM we will be performing emergency maintenance affecting FlexLink Long Range customers out of Santa Rosa. Expected down time is between 5-15 minutes.