Month: April 2011

We are currently experiencing an outage affecting a subset of wireless customers served off one of our antenna sites in Santa Rosa. We are working as quickly as possible to repair the problem but do not have an estimated time to repair at this point. Further updates will be provided as the situation develops.

-Tim, Jared, and the NOC

Update: The downed tower has been returned to service and all affected customers should be online. If you are still experiencing problems with your wireless Internet service, please contact support at 707-547-3400.

We have deployed PHP version 5.3 to our customer web cluster. More information on how to enable PHP 5.3 for your website, can be found here: https://wiki.sonic.net/wiki/Php5

-William

Our NNRP server, news.sonic.net, is currently only partially functional.  We’ve temporarily lost network connectivity to the provider we use for binary spools.  While some articles may be available locally on our servers, most are likely available only on the remote spools.  We’re working with our providers to restore service as soon as possible.

Update: As of 9:20PM the problem has been resolved.  It may take a little while for our servers to catch up but news is flowing normally again.

-Kelsey

Within the next 60 minutes, we will be performing emergency maintenance on equipment serving a subset of FlexLink Long Range customers in the Santa Rosa area. Affected customers can expect up to 10 minutes of downtime while the work is performed.

-Tim and the NOC

Tonight, beginning at 9PM, we will be performing non-intrusive maintenance on our core infrastructure in San Francisco. No downtime or impact is expected for customers.

-Jared, Nathan and Matt

Update: All maintenance being performed tonight has been completed. There should have been no impact to customers.

This evening, beginning at 12:01AM, we will be performing maintenance on equipment serving FlexLink and Fusion customers in San Jose, Oakland, San Leandro, Santa Clara, San Carlos, and Milpitas. Affected customers may experience up to 30 minutes of downtime while the work is performed.

-Tim

This evening, beginning at 12:01AM, we will be performing maintenance on equipment serving FlexLink and Fusion customers in San Mateo, San Bruno, Palo Alto, Lafayette, Martinez, Half Moon Bay, Redwood City, Yountville, Saint Helena, Concord, Alameda, Sausalito, Los Altos, and Menlo Park. Affected customers may experience up to 30 minutes of downtime while the work is performed.

-Tim

This evening, beginning at 12:01AM, we will be performing maintenance on equipment serving FlexLink and Fusion customers in Fremont, Millbrae, Vallejo, Union City, Burlingame, San Mateo, San Bruno, Palo Alto, Lafayette, Martinez, Half Moon Bay, Redwood City, Yountville, Saint Helena, Concord, and Alameda. Affected customers may experience up to 30 minutes of downtime while the work is performed.

-Tim