Month: December 2011

Legacy DSL Aggregation Router Reconfiguration

This Thursday, December 29 at 12:01 AM we will be performing core configuration changes on the routers at the head end of our Legacy DSL aggregation network. We will be taking all possible precautions to prevent any outages, but when doing this type of deep configuration change, the possibility of a problem is always present. The reconfiguration should take between 30 and 60 minutes, and we will be able to roll back quickly in the event of an issue.

-Jared and Nathan

Update: The reconfiguration has been completed. There were a couple brief, unexpected hiccups which disrupted connectivity to a small subset of our legacy DSL customers. We apologize for any inconvenience this may have caused.

ATM Customer Aggregation Router Reload

This Wednesday, December 28 at 12:01 AM, we will be performing a maintenance reload on our ATM customer aggregation routers. This will result in 5-10 minutes of downtime for Business-T and FRATM customers.

-Jared outage

The server that handles (our legacy shared https web hosting server) suffered a double disk raid failure (in a mirror) this afternoon and was offline for approximately 23 minutes while we restored to replacement disks from our backups.  -Kelsey and William

Closure for Staff Party will be closed today from noon to five pm for our annual staff holiday party. Thanks everyone for a great 2011, it has been our best year yet. Our rapidly growing team (135 of us now!) will be raising a glass to toast our customers this afternoon.

Technical support will re-open 5pm-11pm, and we will be returning calls to anyone who has left a message during the closure. Our 24×7 network operations team will be available on call on the NOC hotline for our Enterprise dedicated circuit and colocation customers.

Network Solutions Outage.

Starting around 1pm pst Network Solution’s name servers became unreachable. This problem appears to be isolated to the west coast. Network Solutions has been made aware of the problem, and are  working on a fix.

MySQL 4.1 custsql migration

Tonight, Wednesday December 7th at 12:10 AM we will be migrating all databases currently on our MySQL 4.1 database server to our new MySQL 5.5 server. We are anticipating approximately 2 hours of downtime. -William and the SOC

Update: All services have been migrated to the new server.

Non-Intrusive Network Maintenance

Tonight, Tuesday December 6 at 12:01 AM we will be performing non-intrusive network maintenance on one of our Santa Rosa POPs. This maintenance should last only 5 minutes and there should not be any customer impact.


Update: The maintenance has been completed. No impact to customer traffic was detected.