This morning, between 3:19AM and 3:26AM, backhaul circuit issues caused brief downtime for Legacy DSL customers in the Salinas and Chico areas. We are investigating the cause of these issues in order to prevent any future occurrences, if possible.
-Tim
Tonight, November 26, starting at 11pm, we will be performing maintenance on equipment serving the Los Angeles area. Maintenance should be non-intrusive, however customers may experience connectivity issues lasting less than 2 minutes.
Update: Maintenance window is closed for the night with no customer impact. We will be resuming maintenance tomorrow, November 27, starting at 11pm with the same expected customer impact.
Update: All maintenance completed successfully. Customers may have experienced connectivity issues to a subset of networks for less than 2 minutes.
-Tomoc and Nathan
Tonight, at 11:59 PM, we will be performing maintenance on routers that service legacy DSL customers in the bay area. Downtime is expected to be less than 10 minutes.
– Robbie
Update: Maintenance was completed successfully on all customer servicing equipment. Downtime was less than 10 minutes.
A failing ATM port was identified in our network earlier this morning. This port caused a couple of brief outages for a small subset of customers in the bay area. All affected circuits have now been moved off the failing port.
– Robbie
Tonight, November 24th at 11:59 PM, we will be performing emergency maintenance on routers that service Fusion and FlexLink customers in a subset of  both San Jose and Los Altos areas. Downtime is expected to be less than 15 minutes.
– Robbie and Tomoc
Update: The maintenance was completed successfully. Affected customers were down for less than 10 minutes.
Tonight, beginning at 11:59PM, we will be performing maintenance on equipment that provides power to a portion of our Fusion/FlexLink networking gear in Santa Rosa. We do not expect any customer impact from this operation.
– Robbie and Nathan
Update: The maintenance was completed successfully without customer impact.
Tonight Nov 15, starting at 11:59 we will be performing maintenance on our customer sql server running MySQL 5.0. We will be upgrading it to MySQL 5.5. We believe the upgrade to go smoothly with minimal downtime. If you notice anything strange after the upgrade, please visit forums.sonic.net and post your issues.
Thanks, William and the SOC
UPDATE: After a delayed start the upgraded was a success. If you have any issue please post in the forums. -William
This afternoon, starting at 2:08pm, a misconfiguration caused brief routing instability in our telecom network. This instability lasted no more than 5 minutes, and traffic is now flowing normally.
-Tomoc and Nathan
We have identified and repaired an issue that caused DHCP failures for a subset of DSL customers in the L.A. area. If you have any further trouble with your DSL connection please contact our support department as usual.
– Robbie and Tomoc
Tonight, November 6, starting at 11:30pm, we will be performing maintenance on networking equipment in Santa Rosa. We do not anticipate any customer impact from this work.
-Tomoc and Nathan