Month: August 2014

Fusion/FlexLink Intrusive Maintenance

Update(4:10PM): The faulty hardware has been replaced and all voice and data connectivity restored.

Update (4:30AM): This maintenance is now complete. However, an issue remains with a single card leaving around 20 customers offline at this time. We are still working on a solution and will update when the issue has been resolved.

This evening, beginning at 11:59PM, we will be performing intrusive maintenance on equipment serving Fusion and FlexLink customers in Santa Cruz, Scotts Valley, Moss Beach and Watsonville . Expected downtime is less than 15 minutes. A small portion of customers may need to reboot their DSL modems after these code upgrades take place.

– Robbie

Fusion/FlexLink Intrusive Maintenance

Update( 12:45AM ): This maintenance is now complete.

This evening, beginning at 11:59PM, we will be performing intrusive maintenance on equipment serving a small portion of Fusion and FlexLink customers in Oakland. Expected downtime is less than 15 minutes.

– Robbie

Fusion/FlexLink Outage

Today, August 12, starting at 1:50pm, links serving the Benicia center office went down. We are working to restore service as soon as possible.

Update: We have routed around the failed infrastructure, and service is restored

-Tomoc

Emergency Fusion Maintenance – Oakland

A portion of users in the Oakland area may notice an up to a 10 minute interruption in their service while we perform a emergency maintenance procedure in the area. We apologize in advance for any inconvenience this may cause.

– Robbie

 

Fusion Outage – Eastern Santa Rosa

This morning, roughly for the hour between 8:00am-9:00am, Fusions users in eastern Santa Rosa where unable to use their connection due to an issue with DHCP. We have located the problem and will be working with our vendor to prevent this issue from coming up again.

– Noc

Fusion/FlexLink Intrusive Maintenance

Update (3:20AM): This maintenance is now complete. A very small number of customers in the Berkeley area are currently offline due to a failed ADSL2+ card. We are dispatching a technician first thing in the morning to replace the problematic card.

This evening, beginning at 11:59PM, we will be performing intrusive maintenance on equipment serving Fusion and FlexLink customers in Richmond, Albany, Alameda, Oakland and Berkeley . Expected downtime is less than 15 minutes. A small portion of customers may need to reboot their DSL modems after these code upgrades take place.

– Robbie

Webcluster Instability

We are currently investigating the cause of an instability issue on our web cluster. At 10:45 this evening, some of our hosted websites became intermittently reachable, and continued to have problems for roughly 5 minutes. At this time we have restored reach-ability, and we are looking for the source of the problem to prevent further interruptions.

Grant and William, SOC

Legacy DSL Outage LA Area

Update( 7:58 PM): While the issue turned out to be bigger than expected, all affected customers should now be online.

A small portion of legacy DSL customers in the LA area are currently offline due to a possible atm port failure. We are currently in the process of migrating customers off of the affected device.

– Robbie

Legacy DSL Maintenance

Update( 12:12AM ): This maintenance is now complete.

Tonight, beginning at 11:59 PM, we will be performing maintenance on equipment serving legacy DSL customers in the LA area. Expected downtime is around 15 minutes.

– Robbie