Starting at 11:59pm, System Operations will be performing maintenance updates to the following systems:
- Web Hosting
- IPv6 tunnels
Service interruptions should be brief.
-Grant and SOC
Month: September 2014
Fusion/FlexLink Intrusive Maintenance
Update (12:15AM): This maintenance is now complete.
Tonight, beginning at 11:59 PM, we will be performing intrusive maintenance on equipment serving Fusion and FlexLink customers located in eastern Santa Rosa. Expected downtime is less than 15 minutes.
– Robbie
Flexlink Long Range Outage – Burlingame
A portion of our Flexlink Long Range customers are currently offline in the Burlingame area. We have dispatched a technician to the CO to troubleshoot this issue. ETR is ~2.5hours.
-Tim J.
FlexLink Ethernet Planned Outage
A very small subset of enterprise customers served out of San Francisco will experience a breif outage tonight at midnight due to routine system maintainence.
Expected downtime will be less than 5 minutes.
-Mike Tardif
-NOC
Chico Legacy DSL Slowdown
We are experiencing issues with a legacy DSL aggregation circuit causing extreme slowdowns for subscribers in the Chico area. We are working with our providers to resolve this issue as soon as possible.
Update (9:44pm) : We are continuing to work with our providers to isolate this issue. Updates will be posted as soon as more information is available.
Update (3:34am): Technicians have been dispatched to isolate the troubled span, still no ETR.
-Tomoc
Flexlink Intrusive Maintenance
This evening, between 3:00am and 4:00am, we will be performing intrusive maintenance on equipment serving Flexlink customers in San Francisco. Expected downtime is less than 15 minutes.
-Clay and Andrew
FlexLink Intrusive Maintenance
This evening, beginning at 2:00AM, we will be performing intrusive maintenance on equipment serving FlexLink customers in Santa Rosa. Expected downtime is less than 15 minutes.
-Matt
Fusion/FlexLink Intrusive Maintenance
Update(12:50AM): This maintenance is now complete.
This evening, beginning at 11:59PM, we will be performing intrusive maintenance on equipment serving Fusion and FlexLink customers in the greater Los Angeles area. Expected downtime is less than 15 minutes. A small portion of customers may need to reboot their DSL modems after these code upgrades take place.
– Robbie
Non-Authenticated SMTP and mail.sonic.net
Starting September 16th, mail.sonic.net will require all users authenticate using their username and password to send mail even when directly connected to our network.  This is the default configuration for most mail clients and will only affect a small group of users.  This change makes it easier for us to track and prevent spam from being sent using our mail infrastructure.  -Kelsey and Grant
Fusion/FlexLink Outage – San Jose Area
Update (12:58PM): A temporary workaround for customers served out of the San Jose CO affected has been implemented. Service should be restored for these customers at htis time.
Update (8:30AM): Att has a construction crew and splicers on site. Still no ETR given.
Update(9:30PM): Att has confirmed a fiber cut and are working towards a resolution. No ETR has been given yet.
Update (8:15PM): This appears to be a fairly substantial fiber cut in the San Jose area. I don’t have definitive confirmation from At&t at this point but all signs are pointing towards this. No ETR yet.
A portion of our customers are currently offline in the San Jose area. We are investigating the issue and will update this post once we know more.
– Robbie