Month: December 2014

Emergency Fusion/FlexLink Maintenance

We will be performing emergency maintenance on equipment serving a subset of Fusion/FlexLink subscribers in Santa Rosa. Expected downtime is less than 30 minutes.

Update: Maintenance complete, all services restored.

-Tomoc and Tim

Fusion/FlexLink Intrusive Maintenance

Update (1:10AM): This maintenance is now complete.

Beginning tonight at midnight, I will be performing intrusive maintenance on routers serving several North Bay area cities. Expected downtime is less than 20 minutes.

Cities for tonights maintenance include:

Cotati, Healdsburg, Forestville, Ignacio, Larkspur, Mill Valley, Mendocino, Petaluma, Rohnert Park, Sebastopol, San Rafael, Sonoma, Sausalito, Saint Helena, Ukiah, Yountville, and Fort Bragg.

Network Maintenance – San Francisco

Tonight starting at 11:59PM PST we will be doing network maintenance on several devices in our San Francisco pop. Some legacy DSL customers may notice brief service outages as a card is swapped. No other major impact is expected.

-Tim J.

Legacy DSL Outage

Tonight, December 18, starting at 7:00pm, aggregation equipment serving a small subset of legacy DSL subscribers failed. We are working to restore service as soon as possible.

Update: Service restored

-Tomoc

Fusion/FlexLink Intrusive Maintenance

Update (12:13AM): This maintenance is now complete.

Beginning tonight, at midnight, I will be upgrading software on a router serving Fusion and FlexLink customers in Albany. Expected downtime is less than 20 minutes.

– Robbie

Fusion/FlexLink Maintenance

Tonight, December 15, starting at 11:59pm, we will be performing intrusive maintenance on aggregation equipment serving Fusion/FlexLink customers in the Cloverdale area. Expected downtime is less than 15 minutes.

Update: This maintenance has been cancelled.

-Tomoc

Support Closure for Holiday Party

Sonic.net will be closed Friday, 12/12/2014 from 5pm to 11pm for our annual staff holiday party. We will return Saturday to our normal working hours, and we will call back anyone who left us a message during the closure. Our 24×7 network operations team will still be on call for our Enterprise, dedicated circuit and colocation customers.

Intrusive Fusion/FlexLink Maintenance – Redwood City

Update (2:00AM): This maintenance is now complete. A small portion of customers in the area may have noticed downtime that extended longer than the 20 minute estimate.

Beginning tonight at midnight I wil be doing emergency maintnance on equipment serving Fusion and FlexLink customers in the Redwood City area. Actual downtime should be less than 20 minutes,

– Robbie

Network Maintenance

Tonight beginning at 11:59PM PST we will be performing software upgrades of routers in the San Francisco area as well as in our Santa Rosa datacenter. No impact to customers is expected outside of traffic routing around these routers during the upgrades.

-Tim J.