Month: July 2015

Fusion Issues – Sebastopol

Update(2:22PM): We have isolated and corrected the source of the problem.

We are currently investigating reported problems customers are experiencing with their Fusion connections in the Sebastopol area.

– Robbie

Legacy DSL Outage

Tonight, July 13, starting at 11:50pm, equipment serving a small subset of legacy DSL subscribers in the greater Bay Area suffered a hardware failure. We are working to restore service as quickly as possible.

Update: Connectivity has been restored

Update(7:47am): The affected equipment has experienced a permanent failure. We are working to migrate all subscribers to new equipment.

Update(8:14am): All subscribers have been migrated to new equipment at this time.

-Tomoc

Non-Intrusive Voice Network Maintenance

Tonight beginning at 11:59PM PDT we will be performing a software upgrade of various components of our voice network in Santa Rosa. No service impact is expected from this, but users may experience sign-outs/session time-outs on voice portals during the maintenance. Estimated time is around 3-6 hours.

-Tim J.

Fiber DIA Maintenance

12:02AM PDT – This maintenance is now complete.

Tonight starting at 11:59PM PDT we will be performing a slight configuration change on equipment serving Fiber DIA customers (including the Airport business park) this will be a 1-2 minute outage during the maintenance.

-Tim J.

Airport Business Park Fiber Transport Outage

We are seeing continued troubled with our transport provider to the airport business park fiber area, which just caused another brief outage. We are currently escalating the issue and will update this message when we have further information.

– Robbie

Airport Fiber Outage

5:24PM PDT – All services are restored.

Today, July 1, starting at 4:00pm, a fiber cut interrupted service to a subset of business park subscribers. We are working to restore service as quickly as possible with a rough ETR of 5:30pm.

 

-Tomoc