Tonight, Feb 29, starting at 11:59pm, we will be performing maintenance on core equipment serving the Los Angeles area. No customer impact is expected.
-Tomoc
Month: February 2016
San Rafael – Fusion/FlexLink Intrusive Maintenance
12:41AM Update: This maintenance is now complete.
Beginning tonight at midnight, we will be performing maintenance on equipment serving a small portion of Fusion and FlexLink customers in the San Rafael area. Expected downtime is about 15 minutes.
– Michael
System Maintenance
Update: System maintenance is complete.
Tonight at 11pm we will be performing updates to several systems; Impacted customer facing services will include mail, member tools, and some database related services. Â Any interruptions to service should be brief and the maintenance should be completed within 1-2 hours. Thank you.
FlexLink Ethernet Intrusive Maintenance – San Francisco
Beginning tonight at midnight, we will be performing maintenance on equipment serving a small portion of FlexLink Ethernet customers in the San Francisco area. The expected downtime is one hour. Update(1:14am): Maintenance complete -Andrew
Sonic Fiber SSE Service Disruption
Sonic customers on our Fiber SSE service are currently experiencing packet loss and latency. Our engineers are actively working with our partner to resolve the issue. This post will be updated as information or resolution is available.
-Michael Tardif
-Sonic NOC
~~~
-UPDATE -Â 2016-02-03 09:58:35
We have isolated the issue and are working to resolve it. We anticipate service will be fully restored within an hour.
-Michael Tardif
-Sonic NOC
~~~
-UPDATE -Â 2016-02-03 10:56:02
The issue was isolated to a provisioning issue with our backbone provider. Service has been restored.
If issues still persist, please call NOC @ 877-706-5662 x 2
-Michael Tardif
-Sonic NOC
Business-T Aggregation Router Issues
Update(2:08PM): This issue is resolved. Please contact our network operations center if your Business-T circuit has any further trouble.
We are currently experiencing issues with a router that serves Business-T customers causing packet loss and general slow down for the affected customers. We are working on a fix and will update this MOTD with our progress.
- Robbie
Flexlink Ethernet Intrusive Maintenance – San Francisco
Beginning tonight at midnight, we will be performing maintenance on equipment serving a small portion of FlexLink Ethernet customers in the San Francisco area. The expected downtime is one hour.
12:35AM Update: This maintenance is now complete.
-Andrew
NOC Hotline Outage
We are currently experiencing inbound call routing failures to our hotline. We have isolated the cause and are working to resolve this.
-Michael Tardif
-NOC
update: The Noc Hotline is now restored, thank you