Sonic Fiber SSE Service Disruption

Sonic customers on our Fiber SSE service are currently experiencing packet loss and latency. Our engineers are actively working with our partner to resolve the issue. This post will be updated as information or resolution is available.

-Michael Tardif
-Sonic NOC

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-UPDATE – 2016-02-03 09:58:35

We have isolated the issue and are working to resolve it. We anticipate service will be fully restored within an hour.

-Michael Tardif
-Sonic NOC

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-UPDATE – 2016-02-03 10:56:02

The issue was isolated to a provisioning issue with our backbone provider. Service has been restored.

If issues still persist, please call NOC @ 877-706-5662 x 2

-Michael Tardif
-Sonic NOC

2 comments for “Sonic Fiber SSE Service Disruption

  1. Not particularly helpful without explaining who might be “Sonic customers on our Fiber SSE service”.

  2. Our Fiber SSE service is a contract/SLA supported speed-tiered service offered to our Enterprise customers. I hope this helps.

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