Month: February 2016

System Maintenance

Update: System maintenance is complete.

Tonight at 11pm we will be performing updates to several systems; Impacted customer facing services will include mail, member tools, and some database related services.  Any interruptions to service should be brief and the maintenance should be completed within 1-2 hours. Thank you.

Sonic Fiber SSE Service Disruption

Sonic customers on our Fiber SSE service are currently experiencing packet loss and latency. Our engineers are actively working with our partner to resolve the issue. This post will be updated as information or resolution is available.

-Michael Tardif
-Sonic NOC

~~~

-UPDATE - 2016-02-03 09:58:35

We have isolated the issue and are working to resolve it. We anticipate service will be fully restored within an hour.

-Michael Tardif
-Sonic NOC

~~~

-UPDATE - 2016-02-03 10:56:02

The issue was isolated to a provisioning issue with our backbone provider. Service has been restored.

If issues still persist, please call NOC @ 877-706-5662 x 2

-Michael Tardif
-Sonic NOC

Business-T Aggregation Router Issues

Update(2:08PM): This issue is resolved. Please contact our network operations center if your Business-T circuit has any further trouble.

We are currently experiencing issues with a router that serves Business-T customers causing packet loss and general slow down for the affected customers. We are working on a fix and will update this MOTD with our progress.

  • Robbie

NOC Hotline Outage

We are currently experiencing inbound call routing failures to our hotline. We have isolated the cause and are working to resolve this.

-Michael Tardif
-NOC

 

update: The Noc Hotline is now restored, thank you