A subset of our Fusion Fiber customers experienced a brief outage today at 4:30pm due to an issue with our equipment serving those customers. The issue was resolved within 5 minutes and service is restored.
Michael
Month: April 2016
Sonic Core Network Maintenance at Palo Alto
Update 12:40AM: This maintenance is now complete
Beginning tonight at midnight, we will be performing maintenance on our core routing equipment in Palo Alto. No customer impact is expected.
-Michael
San Francisco Fusion Fiber Service Interruptions
Early this morning, we updated firmware on equipment serving some San Francisco Fusion Fiber subscribers. This new firmware has proven unstable and has caused intermittent service interruptions throughout the day. We have been working with our vendor to resolve the issue as quickly as possible and ensure it does not continue in the future.
-Tomoc and Brandon
Update (10:00pm) Â We have isolated and fixed the issue, service should now be restored/stable.
-Brandon
Sebastopol Fusion Fiber Maintenance
Tonight, April 27, starting at 11:59pm, we will be performing software updates on equipment serving Fusion Fiber customers in Sebastopol. Â Estimated time of completion is 3am.
Update(12:29am): Maintenance complete
-Tomoc
Sonic Fusion Fiber Maintenance (San Francisco / Brentwood)
Beginning tonight, 4/26/2016 at 11:59pm we will be preforming upgrades to the equipment serving San Francisco and Brentwood Fusion Fiber.  Actual customer downtime should be around 10 minutes.  Estimated time of completion is 3am.
Update(2:22am): Maintenance complete
-Brandon
Sonic Core Voice Network Maintenance
Beginning tonight, 4/25/2016 at 11:59pm we will be performing a soft protection switch on a piece of our core voice equipment. Â There should be no impact from this as the equipment is fully redundant, however it is possible that customers may experience a slight blip in voice quality when the protection switch happens. Â Estimated time to complete is 10 minutes.
-Brandon
This will be postponed till tomorrow night, 4/26 at 11:59pm
-Brandon
Maintenance complete
-Brandon
San Francisco Fusion Fiber Maintenance
Tonight, April 25, starting at 11:59pm we will be performing software updates on equipment serving a subset of Fusion Fiber customers in the Sunset area. Â Estimated time of completion is 3am.
Update(3:42am): Maintenance complete.
-Tomoc
San Francisco Fusion Fiber Maintenance
Tonight starting at 11:59pm we will be conducting upgrades to Fiber equipment serving a subset of Fusion Fiber customers in the Sunset area. Â Estimated time of completion is 2am.
-Brandon
(San Francisco/San Bruno) Fusion/FlexLink Intrusive Maintenance
Update (2:30AM): This maintenance is now complete.
Beginning tonight at midnight we will be performing software updates on equipment serving a small portion of Fusion and FlexLink cusotmers in San Francisco and San Bruno. Expected downtime is around 20 minutes.
- Robbie
Webmail Upgrade
Tonight at approximately 11 PM Sonic will begin upgrades on webmail.sonic.net during which time webmail will be inaccessible. We expect the upgrades to be completed by 12:30 AM. Mail services such as IMAP and POP will not be affected and https://webmail-beta.sonic.net can be used during the maintenance period.
Update: 11:55 PM. The upgrade is completed. See this forum post for details. Please let support know if you encounter any problems.
-Drew