Month: September 2016

SSE Maintenance

Tonight, beginning at midnight, we will be performing maintenance on Sonic Switched Ethernet circuits. The maintenance window for this procedure is 1 hour. No customer downtime is expected.

– Network Engineering

Sebastopol – Cable Maintenance

Beginning at midnight on Thursday, September 29th we will be performing cable repairs in Sebastopol. We expect the maintenance to continue through the night and anticipate completion by early morning. A small subset of Sonic Fiber customers in Sebastopol may experience intermittent or loss of service during the maintenance window.

Update(9/30 8:22am): We experienced complications during repairs and are still working as quickly as possible to restore service to affected customers. Estimated time to repair completion is one hour.

Update(9:26am): Backbone splicing is complete and we are now working to restore individual customer strands. Customers should begin to come back online over the next 30 minutes, at which point we are expecting all service to be restored.

Update(5:41pm): The outside plant team has isolated another issue and expects it to be resolved within 2 hours.

Update(6:59pm): All services restored.

– Brian & Andrew

System Maintenance

UPDATE: Maintenance complete.

Starting tonight at 11:59pm, SOC will be running system updates. The following services may experience brief interruptions:

  • Customer web hosting
  • Open VPN
  • IPv6 Tunnels

An update will be posted when the maintenance is complete.


Healdsburg – Core Network Maintenance

Beginning tonight at midnight, we will be performing maintenance on core network equipment in Healdsburg, CA. Although end to end connectivity should not be affected, customers may experience a brief period of routing instability. This maintenance is expected to last about 15 minutes.

– Network Engineering

Routing Issues – LA Area

We are currently seeing routing issues with a major transit provider in the LA area, that may have caused some connectivity issues for users trying to reach destinations in the area. We are working with the provider on a resolution while we route around the issue.

  • Noc

SSE Intrusive Maitenance

Update (12:39AM): Maintenance complete.

Beginning tonight, at midnight, we will be performing maintenance on Sonic Switched Ethernet circuits. The maintenance window for this procedure is 3 hours, but downtime is not expected to be more than 30 minutes.

  • Network Engineering

San Francisco – Fusion Fiber Maintenance

Wednesday, September 14th at 6:00am we will be performing intrusive maintenance on our Fiber network in the Sunset district. This maintenance may affect connectivity for Fiber services on 26th, 28th, and 29th avenues. Downtime is expected to be less than an hour.

– Dan and Brian

Update: 6:15am – Maintenance is complete and service is restored.

Sonic Core Voice Maintenance

Tomorrow night, September 14th at midnight, we will be upgrading a piece of core voice equipment.  During this time we do not expect any interruption in voice services. Estimated maintenance time is 2 hours.

-Network Engineering

Update (12:10am) Maintenance complete.