Update (12:59AM): Maintenance is complete. Due to some unexpected complications, customers may have experienced interruptions in voice service between 12:08 and 12:13AM.
Today at 4:26PM we experienced an equipment failure upstream of our core voice network. This device is redundant so customer impact for this event should have been minimal. Tonight beginning at midnight we will be replacing this hardware. We do not expect this to cause any downtime.
-Network Engineering
Update (1:38AM): Maintenance Complete
Beginning tonight at midnight, we will be performing upgrades on equipment serving a small subset of Fusion and Flexlink customers in San Francisco. Expected downtime for this operation can be up to 2 hours, but is typically less than 30 minutes for most customers. This maintenance will not affect any Fusion Fiber customers.
-Network Engineering
Update (1:45) Maintenance complete.
Tonight, 12/28/2016, at midnight we will be conducting maintenance effecting Fusion and Flexlink customers in the Ukiah area. Â Expected downtime is somewhere around 15-30 minutes while equipment is rebooting.
-Network Engineering
Update (12:42AM): Maitenance complete.
Beginning tonight at midnight, we will be performing upgrades on equipment serving a subset of Fusion and Flexlink customers in San Francisco. Expected downtime for this operation can be up to 2 hours, but is typically less than 30 minutes for most customers. This maintenance will not affect any Fusion Fiber customers.
-Network Engineering
Update(11:02pm) – Maintenance Complete.
Beginning tonight at 11pm I will be upgrading config for all ATA’s for FTTN customers. Â This will cause the ATA to be temporarily unavailable as it upgrades for about 5-10 minutes. Â The upgrade process will not initiate if you are on a call at that time, so there should not be any dropped calls. Â ATA’s check their config every hour so this process should not start until midnight.
Thank you
-Brandon
Update: SMS support services have been restored, and a root cause of the failure has been identified and is being investigated.
Sonic Operations is currently investigating an outage involving the SMS support system.
While SMS support is offline, please call in for support at (888) 766-4233.
An update will be posted when this issue is resolved.
Tonight, Wednesday December 7th at 11:59 PM we will be upgrading webmail. The downtime is expected to last no longer than 30 minutes.
This is a minor maintenance release and shouldn’t affect any functionality or appearance. During the maintenance, POP and IMAP will still be usable, and Webmail Beta can still be used to access mail.
Update: 12:15 AM. Maintenance is complete. Please report any issues here or by contacting support.
Sonic will be closing early on Friday 12/9/2016, at 6pm, rather than the usual 10pm for our annual staff holiday party. We will be open again on Saturday 12/10/16 during our normal working hours of 8am through 10pm. Our 24 hr. Network Operations center will still have staff on call for our Enterprise, dedicated circuit, and colocation customers.
Tonight, starting at midnight, we will be performing maintenance on equipment serving our Northern California Telecom network. Expected downtime is less than 10 minutes.
Update(2:31am): Maintenance complete
-Tomoc and Brandon
Update: This maintenance is complete.
Tonight at 11:59pm we will be performing updates to several systems; Impacted customer facing services will include mail, member tools, ipv6 tunnels, sql databases, custom hosting, and vpn services. Â The maintenance should be completed within 2 hours. Thank you.