Month: February 2017

Fusion Fiber Maintenance

Starting on Monday, February 13, we will be performing maintenance on equipment serving Fusion Fiber customers around the greater Bay Area. This maintenance will be over the course of the week and will affect the following areas:

 

Monday: Sebastopol

Tuesday and Wednesday: San Francisco

Thursday: Brentwood

 

Maintenance will begin at midnight and expected customer downtime is 15 minutes.

 

Update(4:49am): Maintenance is complete, however a small subset of customers experienced an equipment failure during the upgrade. Affected customers can expect our support department to reach out in the morning to assist in restoring service.

Update(2/16 6:00am): Maintenance is now complete for the San Francisco area. Some customer ONTs may require a powercycle to restore service. Customers in this state can expect a call from our support department in the morning to assist in restoring service.

Update(2/16 5:18pm): Brentwood maintenance has been postponed.

 

-Tomoc and Brandon

System Maintenance

Update: Maintenance complete.

Tonight at 11:59pm, System Operations will be running maintenance updates on several customer facing systems. The following services may experience brief interruptions:

  • Customer hosted websites

The maintenance period is expected to last 1 hour.

-SOC

Authoritative Name Server Migration

Sonic maintains three geographically diverse and redundant authoritative domain name servers, in NY, CA and TX.  These servers are used for our own domains as well as customers who have domains hosted on our network.  Early this morning, c.auth-ns (NY), had a complete hardware failure and we took the opportunity to move services to a different colocation provider in NJ later today.  The failure and subsequent migration should have had no noticeable impact on any of our services.

-Dexter and Kelsey