Update(12:12am) – Maintenance is now complete
Beginning tonight at midnight, we will be making adjustments to equipment in our core. This work is non service impacting. Â Expected maintenance window is 15 minutes.
-Network Engineering
Month: April 2017
System Maintenance
Update: Maintenance complete.
Tonight at 11:59pm we will be running software updates on multiple customer facing systems. The following services may experience brief interruptions:
- Membertools
- Wiki
- Forums
- Webmail
- Signups at sonic.com
-SOC
Sonic Telecom Core Maintenance
Update (12:43AM): Maintenance complete.
Beginning tonight at midnight, we will be performing software upgrades on core network equipment in Northern California. Because traffic is expected to route around the affected equipment, no customer downtime is expected.
-Network Engineering
Core Network Maintenance
Beginning tonight at midnight, we will be performing maintenance on core network equipment in Northern California. Because traffic is expected to route around the affected equipment, no customer downtime is expected.
Update(1:29AM): Maintenance complete
-Network Engineering
Sonic Telecom Core Maintenance
Update (12:30AM): Maintenance complete.
Beginning tonight at midnight, we will be performing software upgrades on core network equipment in Northern California. Because traffic is expected to route around the affected equipment, no customer downtime is expected.
-Network Engineering
Sonic Telecom Core Maintenance
Update (12:22AM): Maintenance complete.
Beginning tonight at midnight, we will be performing software upgrades on core network equipment in San Jose, CA. Because traffic is expected to route around the affected equipment, no customer downtime is expected.
-Network Engineering
System Maintenance
UPDATE: Complete
Tonight at 11:59pm we will be running software updates on multiple customer facing systems. The following services may experience brief outages:
- SMTP/POP3/IMAP
- Customer Web Hosting
- Membertools
- Webmail
- IPv6 Tunnels
- VPN
-SOC
SMTP maintenance
UPDATE: complete.
Our SMTP servers will be under maintenance tonight to receive software updates and reissued SSL certificates. There may be brief interruptions to outgoing mail starting now and lasting a few minutes.
-SOC
San Francisco Fusion Fiber Outage
As of around 4:15 this afternoon, we encountered a widespread issue impacting San Francisco area Fusion Fiber circuits. During this time, customers may have experienced reduced speeds and intermittent connectivity. We identified hardware suspected to be responsible for the issues and performed emergency maintenance. The vendor has been contacted for further investigation into the outage. Connectivity appears be stabilized for all affected customers, and we are closely monitoring the situation. Additional preventative maintenance may be performed tonight at 12:00 midnight, if deemed necessary.
-Sonic NOC
Sonic Telecom Core Maintenance
Update (12:35AM): Maintenance complete
Beginning tonight at midnight, we will be performing software upgrades on core network equipment in Mendocino, CA. Because traffic is expected to route around the affected equipment, no customer downtime is expected.
-Network Engineering