Sonic’s SMS support system is currently undergoing an unplanned outage. We are investigating the problem and will update here with updates.
Update: SMS support services have been restored. We have identified the root cause and are taking steps to avoid such occurrences in the future.
Tonight, starting at 11:59PM, we will be performing intrusive maintenance affecting a subset of Fusion and FlexLink customers in the North Bay. Expected down time is approximately 30 minutes. The maintenance window is 6 hours.
Update: The maintenance has been completed. However, a gateway router serving a subset of customers in the San Rafael area has become unresponsive. We’re currently working on resolving the issue. The ETR is 8:00am. We’ll update this post once we have more information.
Update 7:43am: The San Rafael router has been restored.
– Network Engineering
Update: Maintenance is complete.
This evening at 11:59pm the OpenVPN service at ovpn.sonic.net will be briefly interrupted for maintenance. Downtime is expected to last only a few minutes, and afterwards users may need to manually reconnect.
Thank you,
System Operations
Tonight, starting at 11:59PM, customers in Cloverdale and part of Santa Rosa will experience a brief service interruption while we perform some maintenance. Expected down time is about 15 minutes while the equipment reboots. The maintenance window will be 2 hours.
– Network Engineering
Update: 1:04AM – Maintenance has been completed.
Update: Maintenance is complete.
Tonight at 11pm we will be performing updates across a wide array of systems, including mail, webmail, and hosting. Downtime on affected systems should be only a few minutes, and we expect to complete the maintenance within 2 hours.
Tonight, starting at 11:59PM, we will performing maintenance serving Fusion Fiber customers in the Sebastopol area. Expected down time is about 30 minutes while the equipment reboots. The maintenance window will be 2 hours.
– Network Engineering
Update: 2:55AM, Maintenance has been completed.
Update: Maintenance complete.
Tonight at 11pm we will be performing updates across a wide array of systems, including mail, webmail, customer databases and hosting, as well as the VPN server. Downtime on affected systems should be less than a few minutes, and we expect to complete the maintenance within 2 hours.
Update: Maintenance complete.
Tonight at midnight we will be rebooting the OpenVPN server at ovpn.sonic.net for scheduled maintenance. Expected downtime should be on the order of a few minutes. Disconnected clients may need to re-enter credentials after the service comes online.
This post will be edited once work is complete.
-System Operations
Update: All maintenance has been completed as of 12:30am.
Update: This maintenance has been rescheduled for tonight, 2018.08.08 at 11pm, and will include the VPN server.
Tonight at 11pm we will be performing updates to several systems, including the shell server, member tools, webmail, and others. Any downtime should be brief and we expect to complete the maintenance within 1 hour.