Month: October 2018

Fusion Fiber Voice Issues – San Francisco Mission District

The bulk of voice service was restored at 5:15 PM when an emergency repair was engineered by our team.  It was determined additional manual intervention was necessary to restore voice for a small subset of customers, which we expect to be complete by 7:00PM.

 

At approximately 3:15 today, our support began getting reports of Fusion Fiber customers in the Mission reporting voice services down.  We are working to restore connectivity as quickly as possible and will update as more details become available.

-Network Engineering

System Maintenance

Update: Maintenance complete.

This evening at 11:59pm we will be performing updates to several systems including custom hosting servers, openVPN, webmail, etc.  Individual system downtime will be brief and we expect to complete the maintenance within 2 hours.

Fusion Fiber Maintenance – Richmond District San Francisco

Update: Maintenance was completed at 3:30AM 10/12/2018.

 

Thursday (10/11/18) night at 11:59PM we will performing intrusive maintenance on a subset of Fusion Fiber customers located in  San Francisco’s Richmond District.  Approximate expected customer downtime is 30 minutes. An update to this MOTD will be provided when all customer connectivity has been restored.

-Network Engineering

 

Santa Rosa Business Fiber Outage

Update 9:30am – Services should be restored at this time. If you are still having any issues with your service please contact our Network Operation team.

We are currently investigating a reachability issue to certain pieces of networking equipment which serves many of our Santa Rosa Northpoint Business fiber customers as well as some customers with transport into our colocation facility. There is currently no ETR but an update will be posted as soon as we have more information from our engineering team.