Month: April 2019

Update (11:30am): This outage has been resolved. If you continue to experience issues, please give our support team a call at your earliest convenience. We can be reached at 1-888-766-4233, seven days a week, from 8am to 10pm.

Update(8:39am): Replacement equipment is en route with an ETR of 3 hours.

As of 6:50 AM on 04/09, a small subset of copper customers in San Francisco are down. Our engineering team is working to restore connectivity as quickly as possible and we will update as more details become available. We apologize for any inconvenience.

Update: 12:32 AM Maintenance is complete.

Tonight 4/4/2019 at 11:59 PM we will be performing maintenance on our phone switch. No service interruptions is expected as a result of this maintenance. The window for this maintenance is 2 hours.

~Network Engineering

Update: 1:45 AM Maintenance is complete.

Tonight (4/04/19) at 11:59PM, we will be performing upgrades on equipment serving Fusion Fiber and FlexLink Fiber customers in Albany, Brentwood and Mission districts of San Francisco. We do not expect any customer impact during this time. Our maintenance window will commence until 4:00AM, but we expect no customer downtime.

-Network Engineering

Update (2:30AM): Maintenance complete.

Tonight (4/2/19) at around 11:59PM, we will be performing power upgrades in one of our data center facilities. This work should not cause any customer impact, but given it’s proximity to other critical infrastructure, there is a nominal chance of unintended events. Our engineering team will be closely monitoring the procedure to ensure the work goes as smoothly and quickly as possible.

-NOC Engineering

Tonight 4/1/2019 at 11:59 PM we will be performing maintenance on our phone switch. No service interruptions is expected as a result of this maintenance. The window for this maintenance is 2 hours.

~Network Engineering

Update: 12:30 AM Maintenance is complete