Update (11:30am): This outage has been resolved. If you continue to experience issues, please give our support team a call at your earliest convenience. We can be reached at 1-888-766-4233, seven days a week, from 8am to 10pm.
Update(8:39am): Replacement equipment is en route with an ETR of 3 hours.
As of 6:50 AM on 04/09, a small subset of copper customers in San Francisco are down. Our engineering team is working to restore connectivity as quickly as possible and we will update as more details become available. We apologize for any inconvenience.