Month: September 2019

Albany Area – Residential and Enterprise Fiber Emergency Maintenance

Update(1:15am) Maintenance successfully completed.

Sunday’s power outage in the Albany/Kensington area has necessitated emergency maintenance on aggregation equipment serving a subset of residential and enterprise fiber customers there.  Tonight (9/30/19) at 11:59PM we will be performing service impacting work on said equipment.  Customer downtime of approximately one and a half hours is expected, though the official maintenance window lasts until 4AM.  An update will be provided on the completion of our work.

-Network Engineering

East Bay – IPBB Outage

UPDATE (as of 12:04PM): The IPBB outage should now be cleared. If you are still unable to connect, please give our support team a call.

 

There is currently an IPBB outage impacting the East Bay. Technicians are working to resolve the issue and we will provide updates as we are able. Sonic On-Network services (Gigabit Fiber and Fusion Broadband) are unaffected.

Connectivity Issues – Berkeley

UPDATE (as of 9:15AM): Connectivity issues appear to be resolved at this point. If you are still unable to connect, please give our support team a call.

 

We are experiencing connectivity issues for a small subset of customers in the Berkeley area. An ongoing fix for this issue is already in process.

Sunnyvale – Fusion/FlexLink DSL Intrusive Maintenance

Monday, September 30, 2019, beginning at 11pm we will be performing routine system maintenance on copper based services for a very small subset of customers in Sunnyvale.

Expected impact is 2-5 minutes of connectivity interruptions that will resolve automatically.

 

-Network Engineering

Albany Area – Fusion Fiber Outage

Network Engineering is currently investigating an outage affecting customers in Albany/Kensington. An update to this post will occur when more details or a significant change emerges.

UPDATE: Upon further investigation, there appears to be a large scale power outage in the area. We are awaiting resolution of this, before determining if any further steps need to be taken.

Richmond District – Fiber Maintenance

Update(12:45am) Maintenance successfully completed.

Tonight (9/26/19) at 11:59PM, we will be performing upgrades on equipment serving residential and enterprise fiber customers in the Richmond district of San Francisco. Connectivity will be impacted for a subset of customers during the course of this work. Our maintenance window will commence until 4:00AM, but we expect actual customer downtime of less than 60 minutes. An update will be provided on the completion of our work.

-Network Engineering

Fusion/FlexLink DSL Intrusive Maintenance (Sunnyvale, CA)

UPDATE: This maintenance is being postponed until Monday, September 30.

 

Thursday, September 26, 2019, beginning at 11pm we will be performing routine system maintenance on copper based services for a very small subset of customers in Sunnyvale.

Expected impact is 2-5 minutes of connectivity interruptions that will resolve automatically.

 

-Network Engineering

Enterprise Faxback Maintenance

Tomorrow (9/26) at 8:00 PM we will performing intrusive upgrades on our faxback server, which provides faxes for our Enterprise customers. Downtime is expected to be about an hour.

 

(Update: Maintenance is now complete)

-Network Operations

 

Brentwood – Fusion Fiber Maintenance

Update(12:45am) Maintenance is now complete

Tonight (9/25/19) at 11:59PM, we will be performing upgrades on equipment serving residential and enterprise fiber customers in the Brentwood area. Connectivity will be impacted for all customers during the course of this work. Our maintenance window will commence until 4:00AM, but we expect actual customer downtime of fewer than 30 minutes. An update will be provided on the completion of our work.

-Network Engineering