Month: December 2019

San Francisco – Intrusive Maintenance for Fusion and Flexlink Copper Services

Update: 6:45 AM All service has been restored. Two gateway routes had to be replaced after they did not come back up after a software upgrade. We are working with our vendors to determine the cause so this does not happen in the future.

Update: 2:47 AM We have had equipment failure during this maintenance. We have dispatched a technician out to replace the equipment.

Thursday, December 12, starting at 11:59 PM, we will be performing intrusive maintenance affecting Fusion and FlexLink copper customers in San Francisco. Expected down time within the maintenance window is approximately 30 min. The maintenance window is 3 hours.

-Network Engineering

Phone Switch Maintenance

Update: 12:30 AM Maintenance is complete

Tomorrow night 12/11/2019 at 11:59 PM we will be performing maintenance on our phone switch. No service interruptions is expected as a result of this maintenance. The window for this maintenance is 3 hours.

~Network Engineering

Phone Switch Maintenance

Update: 3:16 AM Maintenance is complete.

Tomorrow night 12/10/2019 at 11:59 PM we will be performing maintenance on our phone switch. No service interruptions is expected as a result of this maintenance. The window for this maintenance is 4 hours.

~Network Engineering

 

San Jose – Emergency Intrusive Maintenance

Update(3:33am) Service is now restored

Update(1:32am) – Expected ETR is 1hour 30 minutes form now.

Update(12:22am) – Due to complications some customers in San Jose lost service.  We are working on restoring equipment.  We will update when we have an ETR

Tonight at 11:59pm we will be performing emergency intrusive maintenance in the San Jose area that will impact Fusion and Flexlink services.  The expected downtime is 15 minutes while equipment reboots.  The maintenance window is 2 hours long.

Sonic Support Closing Early 12/6/2019

Sonic Support will be closing early this Friday, 12/6/2019, at 5pm for our annual Staff Holiday Party.

Our 24×7 network operations team will remain on call for our Enterprise, dedicated circuit and colocated customers.

Support will return Saturday 12/7/2019 to our normal working hours, 8am to 10pm.

-Dan & Support

Santa Rosa/Healdsburg/Berkeley/Albany – Intrusive Maintenance for Fusion and Flexlink Copper Services

Update(12:42AM): Maintenance has been successfully completed.

 

Thursday, December 5, starting at 11:59 PM, we will be performing intrusive maintenance affecting Fusion and FlexLink copper customers in Santa Rosa, Healdsburg, Berkeley, and Albany. Expected down time within the maintenance window is approximately 30 min. The maintenance window is 3 hours.

-Network Engineering