San Francisco – Intrusive Maintenance for Fusion and Flexlink Copper Services

Update: 6:45 AM All service has been restored. Two gateway routes had to be replaced after they did not come back up after a software upgrade. We are working with our vendors to determine the cause so this does not happen in the future.

Update: 2:47 AM We have had equipment failure during this maintenance. We have dispatched a technician out to replace the equipment.

Thursday, December 12, starting at 11:59 PM, we will be performing intrusive maintenance affecting Fusion and FlexLink copper customers in San Francisco. Expected down time within the maintenance window is approximately 30 min. The maintenance window is 3 hours.

-Network Engineering

7 comments for “San Francisco – Intrusive Maintenance for Fusion and Flexlink Copper Services

  1. I’m not in San Francisco. I am in Oakland. This say maintenance will begin at 11:59 PM on Dec 12, which is in around 22 hours. I currently have no service.

    Packets reach then die.

  2. Maintenance is complete and services should be restored. As you mentioned you are in Oakland so this maintenance should not have impacted your service. If you are still having trouble please contact our support team at 1 (855) 394-0100 (Toll Free) Mon-Sun 8am – 10pm.

  3. @3:03am Dec 12, in SF my Fusion phone line won’t send o4 receive calls and my Internet line is down since 11:59pm the 11th.

  4. I am in San Francisco. Thanks for the update. Looking forward to it being fixed. It is 3:20 am and I currently have no service.

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