Starting at 11:59PM on Monday, August 24th, we will be performing maintenance on core routing equipment that serves all legacy DSL customers as well as Fusion/FlexLink customers in the Sacaramento area. Expected downtime for this operation is under 30 minutes. The maintenance window is open until 4am.
Month: August 2020
Phone Switch Maintenance
Update: 12:25 AM Maintenance is completed
Aug 20th 2020 at 11:59 PM we will be performing maintenance on our phone switch. No service interruptions are expected as a result of this maintenance. The window for this maintenance is 4 hours.
~Network Engineering
Brentwood – Fusion Fiber Maintenance
Update: This maintenance completed successfully at 8/25/2020 at 2:15 PM.
Update: Tonight’s maintenance has been delayed until Monday 8/24/2020 at 11:59 PM.
Tomorrow night (8/20/20), starting at 11:59 PM, we will be performing intrusive proactive voice maintenance on equipment serving customers in Brentwood. Customers will experience a telephone service interruption while we perform this work. The expected down time is about 15 minutes while the equipment reboots. The maintenance window will be 4 hours.
-Network Engineering
Core Router Maintenance
Update(1:00am): Maintenance Complete
Update(12:30am): Maintenance postponed till tomorrow night
Tonight, starting at 11:59pm, we will be performing maintenance on core equipment. No customer impact is expected. This maintenance window is 4 hours.
-Network Engineering
Enterprise Faxback Maintenance
Update: This maintenance has been postponed
On the Mourning of 8/20 at 5:00 AM we will performing intrusive upgrades on our faxback server, which provides faxes for our Enterprise customers. Downtime is expected to be about 2 hours.
-Network Engineering
Phone Switch Maintenance
Update: 12:12am Maintenance complete
August 19th 2020 at 11:59 PM we will be performing maintenance on our phone switch. No service interruptions are expected as a result of this maintenance. The window for this maintenance is 4 hours.
~Network Engineering
Website outage
Update: As of 9:30am the websites are back up. SOC is still investigating the cause.
Systems Operations is investigating a website outage that began at 8:45am 8/17. The outage is effecting webmail, membertools, forums, and the sonic.com.
[Resolved] San Francisco System Maintenance
Update: Maintenance is complete.
Last night, beginning just after midnight we performed emergency network maintenance in effort to resolve a connectivity issues affecting a small section of our Fusion Fiber customers in San Francisco. Maintenance is complete and everyone affected appears to be restored.
If you experience any further issues, please don’t hesitate to reach out to our Support department.
– Network Operations Team
Support Closing Early 8/14/2020
Rolling blackouts have significantly impacted our customer care team and their ability to work remotely or receive inbound calls.
Sonic Support is currently unavailable, and will remain unavailable for the rest of the night, but we hope to return to normal operation tomorrow, 8/15/2020, at 8am.
We apologize for any inconvenience.
-Sonic Support
Web Call Back Assistant Temporarily Unavailable
We’re currently experiencing issues with our web based call back assistant. We have temporarily turned off this functionality while we work to restore it to proper working order, and apologize for any inconvenience this may cause. Support is still reachable at 1-855-394-0100. Thank you for your patience while we work to resolve this matter