Month: August 2020

Update: Maintenance is complete.

Tonight beginning at 11pm we will be applying upgrades to multiple systems, including our VPN servers.  Any downtime should be brief and we expect to complete the maintenance within 3 hours.

Update: Migration work complete, all custom hosting sites are up and running.

Update: We will be resuming the migration of the remaining custom hosting sites at 11pm. During this time those sites will experience brief downtime.

Starting at 11pm last night, errors during a backend filesystem migration caused several of our custom hosted sites to become unreachable. We are still looking into what caused the errors.

-SOC

Update(11:08am): It appears the affected networks were much more isolated than we initially believed. Affected network segments include a portion of our 2260 Apollo Way data center, as well as a number of internal monitoring and management networks. Another update will be provided tomorrow during business hours.

Tonight, August 4, starting around 9:49PM, a core router rebooted, causing wide-spread intermittent connectivity issues. This device was in a redundant configuration, will will receive some scrutiny as to why graceful failover did not occur.

We believe service has been mostly, if not completely restored and will provide updates as we have them.

-Netwokr Engineering

We’re shutting down our legacy Cisco VPN services at the end of the August, 2020.  It has been replaced with our OpenVPN server which is also free for all Sonic customers to use.  OpenVPN is a modern VPN service with widespread support available in all current operating systems, mobile platforms and even many routers and firewalls.

To use the new VPN, simply log into https://ovpn.sonic.net using your Sonic username and password then download and install the appropriate client.  Once complete you can either download and import the connection profile manually or log in directly to https://ovpn.sonic.net

The few users still connecting to the old service have been notified directly.

-Kelsey

Update: 12:25am Maintenance complete

Tonight beginning at 11:59pm we will be replacing a redundant management card on transport equipment serving the Sacramento area. No downtime is expected. The maintenance window is 4 hours.

Tonight at 11pm we will be updating the SSL certificate for imap.sonic.net. Please note that some mail clients will prompt the user when it connects to this new certificate. If there are connections issues beyond that, please contact support.

– SOC