Month: June 2021

Telephone Reachability Issues

Update: 6/24/21 3:15 PM – Multiple inbound carriers have made re-routes to work around the reachability issues we have been experiencing. Due to the nature of telephone network routing we do not have control over how calls make it to our network. We will continue to collect examples, escalate, and test with the other telephone companies involved  If anybody continues to experience dialing delays when calling Sonic customers please open a trouble case with your phone company. We are actively engaged with Verizon, Comcast, and Bandwidth to discover which telephone carrier in the call path is causing these troubles.

Update: 9:37 AM – We have made progress with inbound carriers and our testing has yielded an improved call completion rate. We are continuing to test and work with other inbound routes to isolate and resolve any lingering dialing issues.

We are currently investigating inbound call issues to Sonic customers. The problem does not seem to be systemic at this time, but with some calling parties to Sonic telephone numbers. Symptoms include Post Dial Delay (PDD) after dialing into a Sonic telephone number, and occasional error messages played back to the calling party. We have escalated the issue with the call paths that lead to us and are working to resolve.

~Network Engineering

Systems Maintenance

Update: Maintenance complete.

Tonight beginning at 10 PM PST we will be applying upgrades to multiple systems including our VPN cluster.  We estimate any downtime to impacted services to be very brief, and we expect to complete the maintenance within 2 hours.

Hosting cluster system maintenance

Update: This maintenance is complete.

Tonight beginning at 10 PM PST we will be upgrading systems in our hosting cluster.  This process should not impact sites reachability, however if there is any downtime we expect it to be brief, and we expect to complete this maintenance within 2 hours.

System Maintenance – OpenVPN Service

Update: Maintenance complete.

Tonight, June 8th, at 10:30pm, System Operations will be adding additional capacity to our OpenVPN (ovpn.sonic.net) cluster. This may briefly take the service offline. We will be monitoring carefully and anticipate all work to be complete by 11pm.

— Joe M

System Maintenance – OpenVPN Service

Update: Maintenance is now complete.

Tonight, June 3rd, at 11pm, System Operations will take our OpenVPN (ovpn.sonic.net) service down briefly to make configuration changes. This should take no longer than 30 minutes.

Non Intrusive Systems Maintenance

Update 6/4 12:35AM: Maintenance successfully completed for tonight.

Tonight at 11:59, we will be performing maintenance on network hardware that up-links servers for a variety of Sonic services including email and web hosting.  All involved equipment is redundant and we do not expect any impact to Sonic customers.  The maintenance window is open until 4am.

-Network Engineering and Systems

System Maintenance – OpenVPN Service

Update: The OpenVPN service is now back online.

Tonight, June 1st, at 11pm, System Operations will take our OpenVPN (ovpn.sonic.net) service down briefly to make configuration changes. This should take no longer than 30 minutes.