Update (10/25 12:45pm): This 2am maintenance has been canceled. We were able to complete a mid-day fix of the small subset of customers that were affected in one region of San Francisco, and all affected customers are back up now.
Hello and Good morning Sonic Customers,
We will be doing a 2am Port reconfiguration on 10/26/2021 for our Fiber services in San Francisco. This will bring services down for a small subset of Sonic Fiber users in SF for about 30 mins. Sonic Support will not be in but can take your call at 8am Tuesday morning. Feel free to reach out if you have any questions. All customers affected by this will be sent an email and text message.