Month: September 2022

Oakland – Fiber Intrusive Maintenance

Update 10/4/22 2:47AM: Tonight’s maintenance is successfully completed.

Tuesday (10/4/22), starting at 1:00AM, a subset of customers in the Oakland area will experience a brief service interruption while we perform some maintenance. The expected down time is about 30 minutes while the equipment upgrades. The maintenance window will be 2 hours.

– Network Engineering

Mountain View – Emergency Intrusive Maintenance

Update – 1:05am Maintenance complete

Thurssday (9/29/22), starting at 11:59AM, customers in the Mountain View area will experience a service interruption while we perform some maintenance. The expected down time is about 1 hour while the equipment is replaced. The maintenance window will be 4 hours.

Brentwood – Fiber Intrusive Maintenance

Update (12:58AM): Maintenance is complete.

Thursday – 9/29/2022, beginning at 11:59PM, we will be performing intrusive maintenance affecting a subset of Sonic Business and Residential Fiber customers in Brentwood. Expected downtime is roughly 30 minutes. The maintenance window is set for 4 hours.

-Network Engineering

San Bruno Fiber Intrusive Maintenance

Update: 12:25 AM Maintenance is now complete. We have restored everyone that we could identify. If you are experiencing a service outage, please reboot your equipment as this usually restores complications after the maintenance. If issues persist, please call tech support team.

Wednesday (9/28/22), starting at 11:59 PM, residential and business customers in the San Bruno area will experience a brief service interruption while we perform some maintenance. The expected downtime is about 30 minutes while the equipment upgrades. The maintenance window will be 4 hours.
– Network Engineering

Enterprise SSE Intrusive Maintenance

Update – 12:35am Maintenance complete

Monday, 9/26/22, starting at 11:59 PM, we will be performing maintenance on equipment serving our SSE platform. This maintenance window is 4 hours with expected downtime of 60 minutes.

-Network Engineering

Enterprise SSE Intrusive Maintenance

Update – 12:21am Maintenance complete

Thursday, 9/22/22, starting at 11:59 PM, we will be performing maintenance on equipment serving our SSE platform. This maintenance window is 4 hours with expected downtime of 60 minutes.

-Network Engineering

Albany/Berkeley Fiber Intrusive Maintenance

Update (12:28AM) Maintenance is now complete.  We have restored everyone that we could identify.  If you are experiencing a service outage, please reboot your equipment as this usually restores complications after maintenance.  If issues persist please call tech support.

Thursday (9/22/22), starting at 11:59 PM, a subset of residential and business customers in the Albany and Berkeley areas will experience a brief service interruption while we perform some maintenance. The expected downtime is about 30 minutes while the equipment upgrades. The maintenance window will be 4 hours.

– Network Engineering

Mountain View – Emergency Intrusive Maintenance

Update – Maintenance not completed successfully, ran into issues that extended the downtime. All service has been restored. Future maintenance will need to happen here.

Monday (9/19/22), starting at 11:59AM, customers in the Mountain View area will experience a service interruption while we perform some maintenance. The expected down time is about 1 hour while the equipment is replaced. The maintenance window will be 4 hours.