Update (12:58AM): Maintenance is complete.
Thursday – 9/29/2022, beginning at 11:59PM, we will be performing intrusive maintenance affecting a subset of Sonic Business and Residential Fiber customers in Brentwood. Expected downtime is roughly 30 minutes. The maintenance window is set for 4 hours.
it’s over 4 hours & I don’t have service. what’s up? inconvenienced!
Hello Hiroshi, Service was restored around 12:58am. After checking your account your circuit is up and online but there may be an IP address issue. It would be best to contact our support team at (707)-547-3400 between 8am and 10pm PST for assistance.
My service is still down. Can you guys help please?
Hello Dolly, I just checked your account and it appears you just connected with our support team to get this issue resolved. If your issue is not resolved please let our support team know.