Update: 3:06AM: This maintenance is now complete.
Wednesday, March 1st, starting at 2:00AM, a subset of residential fiber customers in San Carlos will experience a brief service interruption while we perform some maintenance. The expected downtime is about 15 minutes while the equipment upgrades. The maintenance window will be 2 hours. The maintenance window is 2 hours.
-Network Engineering
Update: 1:32AM: This maintenance is now complete.
Friday(2/10/23) morning, starting at 1:00AM, a small subset of Fusion DSL and Flexlink Ethernet customers in the Richmond will experience a brief service interruption while we perform some maintenance. The expected down time is about 15-30 minutes. The maintenance window will be 2 hours.
– Network Engineering
UPDATE: Maintenance complete
Tonight beginning at 11pm we will be upgrading multiple systems, including our customer shell server cluster. Any service interruptions should be very brief, and we expect to complete the maintenance within 2 hours.
– SOC
Update: 2:10AM: This maintenance is now complete.
Friday, February 10th, starting at 2:00AM, a subset of residential fiber customers in Santa Rosa will experience a brief service interruption while we perform some maintenance. The expected downtime is about 15 minutes while the equipment upgrades. The maintenance window will be 2 hours. The maintenance window is 2 hours.
-Network Engineering
Update (1:10am) Maintenance is complete
Feb 8th, 2023, at 11:59 PM, we will be performing maintenance on equipment serving our SSE platform. This maintenance window is 4 hours with expected downtime of 60 minutes.
-Network Engineering
Update – (12:45am) Maintenance is complete.
Feb 6th, 2023, at 11:59 PM we will be performing maintenance on our phone switch. No service interruptions are expected as a result of this maintenance. The window for this maintenance is 4 hours.
~Network Engineering
Update: 12:33AM: This maintenance is now complete.
Wednesday, February 1st, starting at 11:59pm, we will be performing maintenance on core equipment in the Los Angeles Sonic network. No customer impact is expected. This maintenance window is 2 hours.
-Network Engineering
Update 2/2/2023 1:08am: This maintenance is now complete
Tonight 2/1/2023 at 11:59pm we will be performing maintenance on equipment serving our Enterprise Fiber customers in the Santa Rosa area. Those affected should have been directly notified. The expected downtime is 20 minutes while equipment updates. The maintenance window is 4 hours.
–Network Engineering