-Network Engineering
Update: 3:06AM: This maintenance is now complete.
Friday, June 2nd, starting at 12:01AM, we will be performing maintenance on core equipment serving the Albany, Berkeley and Brentwood areas. No customer impact is expected. This maintenance window is 4 hours.
-Network Engineering
Update: 2:32AM: This maintenance is now complete.
Tonight at 11:59pm, we will be pushing updates to a subset of Northern California Sonic fiber customers served by AdTran 622V ONTs. Expected service interruption will be 5-10 minutes as the ONTs reboot to load their new firmware. The maintenance window is until 4AM. An update to this MOTD will be provided when the work is completed.
-Network Engineering
Update: 2:34AM: This maintenance is now complete.
Thursday, 6/1/23, starting at 12:01 AM, we will be performing maintenance on core routing equipment in our northern California network.
This work is not expected to impact any customer connectivity. The maintenance window is open until 4am.
-Network Engineering
Update: 2:22AM: This maintenance is now complete.
Wednesday, 5/31/29, starting at 12:01 AM, we will be performing maintenance on core routing equipment in our northern California network.
This work is not expected to impact any customer connectivity. The maintenance window is open until 5AM.
-Network Engineering
Update: 2:44AM: This maintenance is now complete.
Tuesday, 5/30/29, starting at 12:01 AM, we will be performing maintenance on core routing equipment in our northern California network.
This work is not expected to impact any customer connectivity. The maintenance window is open until 4am.
-Network Engineering
We are scheduled and on track to replace one of the UPSes that supplies power to our Santa Rosa Data Center and Colo facility at 9:00 AM on 5/26. The UPS has reached its end of life and is being replaced with a new highly efficient modular UPS. The cut over from the old UPS to the new UPS is fully scripted and coordinated with our vendors and no interruption of power services to the facility should occur. This process will be repeated to replace the other end of life UPS with a similar replacement UPS in the coming weeks.
Update: The first UPS replacement went off smoothly without a hitch. Replacement of the second UPS will begin on June 6th and should be completed on June 7th.
Update: The second UPS replacement has been delayed and load testing and commissioning will begin on June 8th.
-Sonic System Operations and Facilities
We will be restarting our Faxback Server. This will temporarily affect fax services for some Enterprise Customers. Expected downtime is 10 mins or less.
–Update : This has been completed. Faxback server is back up.