Wednesday, September 14th at 6:00am we will be performing intrusive maintenance on our Fiber network in the Sunset district. This maintenance may affect connectivity for Fiber services on 26th, 28th, and 29th avenues. Downtime is expected to be less than an hour.
– Dan and Brian
Update: 6:15am – Maintenance is complete and service is restored.
Tomorrow night, September 14th at midnight, we will be upgrading a piece of core voice equipment.  During this time we do not expect any interruption in voice services. Estimated maintenance time is 2 hours.
-Network Engineering
Update (12:10am) Maintenance complete.
Update 2:34am: Service has been restored.
We are currently experiencing an outage affecting legacy DSL users in the Chico area. The issue is still being investigated and we will update this message once we have an ETR.
Usenet access was one of the very first things that Sonoma Interconnect (SONIC) provided when Scott and I launched the service in 1994. Back then, “Sonic.net” provided dialup Linux shell access, with access to email, FTP, telnet, Gopher, and Usenet discussion groups. The Usenet feed was delivered to a single dedicated Linux server via a satellite downlink at 19.2kbps, and the content was stored on a RAID array of a couple full-height 5.25″ hard disk drives. We were able to retain text content for months, and binary content for a few weeks.
Today a Usenet full feed is over 24TB (terabytes) of content per day, requiring a significant amount of equipment, bandwidth, power and staff to manage a complete Usenet service. Sonic’s current platform simply cannot keep up, and has a significant cost to maintain as older hardware fails. And today, only about 300 Sonic members use Usenet, so it is not viable to make a significant investment in a new Usenet platform, when far better commercial Usenet services are available elsewhere. (Put another way: it is better to put our limited financial and staff resources into building more last-mile fiber infrastructure, rather than replicating a free or commercial Usenet service which can be found elsewhere online. Binary access can be purchased from a variety of online Usenet service providers.)
Sonic members can find free text-only Usenet access at:
http://groups.google.com/
http://www.eternal-september.org/
(Never heard of Usenet? You’re not alone! Most Internet users see “the Internet” as simply websites, email, and apps. To learn about the Usenet, see:Â https://en.wikipedia.org/wiki/Usenet)
-Dane
Tonight at midnight, we will be implementing a change to the config for the ATAs for FTTN customers. The only downtime associated with this maintenance is when the ATA pulls its new configuration on the hour. Â This process will take somewhere around 5 minutes.
Network Engineering
Update: 12:40am – Maintenance is now complete
On Wednesday, September 7th at midnight, we will be conducting on maintenance to equipment serving Business Park Fiber customers in the Santa Rosa Airport business park. Â Expected maintenance window is around 2 hours. Customers will experience downtime for the full extent of the maintenance period while work is being conducted.
Network Engineering
Update: 12:40pm – Maintenance is now complete
Update (1:25AM): Maintenance complete.
Beginning tonight, at midnight, we will be performing software upgrades on equipment serving Fusion/FlexLink customers in the Los Angeles and Orange County areas, as well as a small number of customers in Burlingame and Ignacio. Expected downtime is around 20 minutes.
Tonight, August 29, starting at midnight, we will be performing software updates on core network equipment. Traffic is expected to route around the affected equipment, but customers may experience a brief period of routing instability as traffic shifts.
Update(1:00am): A portion of this maintenance is now complete, and the remainder is rescheduled for tomorrow night (August 30)
Update(8/31 1:57am): Maintenance complete.
-Tomoc
Tonight, August 29, starting at midnight, we will be performing a maintenance reload of equipment serving some legacy DSL and Business-T customers in the greater bay area and Los Angeles. Expected downtime is 15 minutes.
Update(12:15am): Maintenance complete
-Tomoc
A small group of people in the San Francisco area may be experiencing a loss of internet connectivity after last nights maintenance.  We are working with our dispatch and tech support teams to get the affected customers fixed as soon as we can. The cause of the outage is unknown at this time as we are also working with our vendor for insight into the issue.
Brandon
Update 10:48am: The outage is affecting a greater number of customers. Â We are working aggressively with our vendor. Â We will update when more information is available.
Update 2:46pm We have repaired the majority of the fiber customers impacted by the outage.  Additional affected customers have been identified and we will be reaching out to schedule replacent of the failed ONTs onsite.  The cause of outage was narrowed down to the combination of a previously unidentified software defect in the ONT, and an unlikely load issue upstream (that has been remedied).