Author: admin

Support is closing early

We are growing and there is a lot of construction happening at our offices. We are closing early tonight May 20 at 7 P.M. We will return at 8 A.M. Tomorrow May 21. We apologize for the inconvenience and appreciate your patience during this time of expansion.

Orange County – Fusion/FlexLink Intrusive Maintenance

Update (12:32AM): This maintenance is now complete.

Beginning tonight at midnight, we will be performing software upgrades on equipment serving Fusion and FlexLink customers in Garden Grove, Placentia, Yorba Linda, Fullerton, Irvine, Costa Mesa, Tustin, Corona Del Mar, Balboa, Brea, and Buena Park. Expected downtime is about 15 minutes.

-Michael

VPN / Speedtest Outage

Our OpenVPN service and Speed Test sites were unavailable beginning May 16 @ 11:30pm and lasting one hour. This was due to a server configuration error. Our team is reviewing the incident to prevent future outages.

— Joe M. / System Operations

Telecom Core Router Maintenance

Tonight, May 16, starting at 11:59pm, we will be performing non-intrusive maintenance on core routing equipment serving our telecom network in northern California.

Update(1:16am): Maintenance complete

-Tomoc

Emergency Mail Cluster Maintenance

At Midnight, tonight, we’re going to replace the motherboard in one of the clustered NFS mail store appliances with an on-site spare.  Unfortunately, due to the failures observed, the cluster partner is currently unable to take over duties and so this will be a service impacting event.  While we are replacing the motherboard POP, IMAP and Webmail services will be unavailable.  Outbound email will not be affected, all inbound mail will be queued for delivery.  Total downtime should between one to two hours.

-Kelsey, William and Joe.

Update:  Mon May 16 01:50:21 PDT 2016, the motherboard has been replaced and all systems appear to be operating normally.