We are currently investigating a potential issue with routing VOIP traffic through our network. At this time our engineers are working to isolate the cause of the issue. There is no ETR at this time. We will update this post as soon as we have more details.
-Sean
(Update 3:40) All effected services are now restored. If you are still experiencing any issues with outbound calls please contact support.
Update (12:33AM): This maintenance is now complete.
Beginning tonight at midnight, we will be performing maintenance on equipment serving Fusion and FlexLink customers in Tiburon, Cloverdale, Moss Beach, and Scotts Valley. This will also affect a small subset of customers in Oakland and Santa Rosa. Expected downtime is about 15 minutes.
-Michael
Tonight, May 12, starting at 11:59pm, we will be performing non-intrusive maintenance on core routing equipment serving our telecom network in northern California.
Update: Maintenance postponed until further notice
-Tomoc
Update (12:25AM): This maintenance is now complete.
Beginning tonight at midnight we will be performing software upgrades on equipment serving Fusion and FlexLink customers in the Forestville area. Expected downtime is around 15 minutes.
Update (12:20AM): This maintenance is now complete.
Beginning tonight at midnight, we will be performing maintenance on equipment serving Fusion and FlexLink customers in Benicia, Hercules, Fairfield, and Orinda. Expected downtime is about 15 minutes.
-Michael
Update: This maintenance is complete.
Tonight, Monday 2016 05 09, at 10pm we will be performing system maintenance on equipment in our data center at 2260 Apollo Way in Santa Rosa as well as in a remote data center in San Jose. Â Part of this maintenance will require us to take the ovpn server offline, likely for less than 15 minutes. Â The maintenance should be completed within 1 hour.
Update (12:20AM): This maintenance is now complete.
Beginning tonight at midnight, we will be performing maintenance on equipment serving Fusion and FlexLink customers in San Ramon, Livermore, and Moraga. Expected downtime is about 15 minutes.
-Michael
Update (12:17AM): This maintenance is now complete.
Beginning tonight at midnight, we will be performing maintenance on equipment serving Fusion and FlexLink customers in Danville. Expected downtime is about 20 minutes.
-Michael
We are currently experiencing an outage in the San Francisco area. At this time we are working to isolate and address the cause of the issue to restore services as quickly as possible. We do not have an ETR at this time but will provide updates as they develop.
-Sean
(Update 12:06pm) Attempts to restore service remotely to the central office which went down have been unsuccessful. We currently have a tech in route to investigate. ETA is 1 hour, we believe we should have services restores shortly after.
(Update 1:53PM) Our technician was able to isolate the issue to two pieces of gear that had failed in the central office. One piece of equipment has been restored and a subset of customers served out of this data center should be back online. The second piece of gear will need to be replaced. There is currently no ETR on the replacement of the failed equipment at this time.
-Sean
(Update 3:08pm) The second piece of gear has been replaced. Our technician is the process of upgrading code and deploying configuration.
-Mike T.
(Update 5:00pm) The equipment is all fully online. We are scrubbing through the customer configuration to make sure all configuration is back in place. If you are still experiencing an outage, please contact your support line.
-Mike T.
(Update 5:41pm) All services restored and back online. For lingering issues please report immediately to NOC.
-Mike T.
Tonight, 5/3/2016 at 11:59pm we will be upgrading a piece of equipment that is part of our core voice infrastructure. Â There should be no impact to calls that are all ready in progress, but there may be a brief delay when completing a newly dialed call during the maintenance window. Â Expected completion of the maintenance is 2 hours.
-Brandon
Update – Maintenance is being postponed until tomorrow night, 5/4/2016
-Brandon
Update – Maintenance will be pushed out one more day to 5/5/2016 at 11:59pm
-Brandon
Update – Maintenance is completed. 5/6/2016 at 12:15am
Brian