Author: admin

Mon Feb 17 17:27:17 PST 2003 — Periodic Failures of load balanced services. Rebooting of the AD3 and Summit48 haven’t resolved the periodic failures. We are going to work on them again tonight to see if we can’t restore stability until we have migrated off of this equipment. These failures will be most noticeable as failed connections to our mail servers and have been very transient. -Kelsey and Nathan

Sat Feb 15 18:48:05 PST 2003 — Night Operations: Monday morning, starting at 12:00AM, we are moving the T3 that connects our Santa Rosa HQ data center with our San Francisco pop into a different router in Santa Rosa. This will cause a momentary disruption in services while our OSPF and BGP routing tables converge. We are also going to reboot two other pieces of equipment: the last Extreme Networks switch in production and our Alteon AD3. These two have been having some issues cooperating and we hope that rebooting them will resolve the issues. These are the last remnants of our old network architecture and their replacements have already been tested and are waiting to be deployed as part of our mail server upgrades. While the two switches are rebooting, many of our services will be briefly unavailable. The replacements are, for the curious, two Cisco 3550’s, four Cisco 2924’s, two Alteon AD3’s and two Dell Powerconnect 5224’s. The new cluster of switches enables us to provide true redundancy to our entire network from end to end. -Kelsey and Nathan

Update: All planned maintenance was completed without a hitch.

Fri Feb 14 17:57:24 PST 2003 — The Screen Savers host Leo Laporte interviewed Sonic.net Co-founder, CEO and President Dane Jasper yesterday. For those of you who missed it, we have placed Windows Media Player files of the interview online at home.sonic.net/whatsnew/techtv/screensavers.shtml -John F

Thu Feb 13 12:06:21 PST 2003 — Dane Jasper, co-founder and President of Sonic.net will be featured on TechTV’s “The Screen Savers” live this afternoon at 4:00 PM. Leo Laporte and Dane Jasper will talk about independent ISPs and their relationship with telcos and cable companies, and what it takes to stay competitive in today’s Internet access market.

TechTV is carried nationally on DirecTV satellite channel 354 and on Dish Network satellite channel 191. The show will re-air at 11:00 PM Thursday and 9:00 AM Pacific on Friday morning.

Thu Feb 13 18:44:43 PST 2003 — BroadLink is having problems with a single sector at one of their tower sites. 139 customers are currently offline, and BroadLink is working to resolve the situation. -Dane

Update: BroadLink is on their way to the tower now to check it out. -Dane

Update: BroadLink has replaced a failed Cisco wireless access point in sector three. All’s well, and 137 customers are back online. They will investigate the other two. -Dane

Thu Feb 13 16:36:30 PST 2003 — ASI DSL maintenance on VP 103. ASI will be performing maintenance on VP 103 tonight just after midnight. They have found errors on this VP which serves some Oakland DSL customers. Customers on this VP will experience loss of connectivity while the repairs take place but should see an increase in performance after completion.

Please note that all DSL accounts are provisioned with dial-up service as well. Local dial-up numbers can be found at:

www.sonic.net/cgi-bin/pops.pl

As always, be sure to check with your operator that the number you are dialing is a local one.

-Sonic.net Operations

Wed Feb 12 09:32:53 PST 2003 — Slight instability tonight as networks converge. Between 11pm tonight and 6am tomorrow, there will be two 30-second outages from our fiber carrier to San Jose Equinix. The carrier is moving aerial fiber underground. Most importantly, reachability to one of our transit carriers, Cable & Wireless, will be affected. We will still have connectivity to the Internet with our other transit carrier, UUNet. There may be slight instability as the global routing table figures out how to reach Sonic.net, and Sonic.net routers use alternate routes to some remote sites. We expect nothing but a minor hiccup. -Scott

Wed Feb 12 14:01:13 PST 2003 — Slight instability Thursday night as networks converge. (Fiber maintenance rescheduled.) Between 11pm Thursday and 6am Friday, there will be two 30-second outages from our fiber carrier to San Jose Equinix. The carrier is moving aerial fiber underground. Most importantly, reachability to one of our transit carriers, Cable & Wireless, will be affected. We will still have connectivity to the Internet with our other transit carrier, UUNet. There may be slight instability as the global routing table figures out how to reach Sonic.net, and Sonic.net routers use alternate routes to some remote sites. We expect nothing but a minor hiccup. -Scott

Tue Feb 11 17:29:06 PST 2003 — SR2 POP Upgraded. Our Second dial-up pop in Santa Rosa has been upgraded with dedicated back-haul to our SR HQ datacenter. This should reduce latency at this pop by over 30ms, granting better interactive performance and stability. The SR2 POP handles 522-1001, 522-1002, as well as some currently unlisted numbers. -Nathan and Kelsey

Thu Feb 6 19:35:58 PST 2003 — Customers who have Multilink (dual-B ISDN or “shotgun” dual line dialup) connections who are calling our 9811 dialup during peak hours are sometimes being overflowed into equipment which doesn’t support Multilink.

The second channel in some cases will overflow to another group, and the Multilink can’t be built as the equipment is different (3Com in 9811 and Lucent in 9606). Customers running into this will likely have more luck on our 9606 dialup group, or if you’re local to Santa Rosa or Sebastopol, on the dialups in those cities. Sorry for any odd behavior!

-Dane