Customers who have Multilink (dual-B ISDN or…

Thu Feb 6 19:35:58 PST 2003 — Customers who have Multilink (dual-B ISDN or “shotgun” dual line dialup) connections who are calling our 9811 dialup during peak hours are sometimes being overflowed into equipment which doesn’t support Multilink.

The second channel in some cases will overflow to another group, and the Multilink can’t be built as the equipment is different (3Com in 9811 and Lucent in 9606). Customers running into this will likely have more luck on our 9606 dialup group, or if you’re local to Santa Rosa or Sebastopol, on the dialups in those cities. Sorry for any odd behavior!

-Dane

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