UPDATE: Maintenance concluded for tonight. The planned migration was unsuccessful so we reverted back to the original configuration. VPN access should now be fully available.
Tonight at midnight, we will be performing a planned migration of hardware serving vpn.sonic.net in our Santa Rosa datacenter. Expected downtime for VPN access is expected to be 30 minutes or less.
-Matt
Beginning tonight at midnight, we will be performing non-intrusive maintenance on core routing equipment serving our telecom network in Northern California. We do not expect any customer impact.
-Network Engineering
UPDATE: Maintenance Complete
Tonight at 11:59pm, System Operations will be running maintenance updates on several customer facing systems. The following services may experience brief interruptions:
The maintenance period is expected to last 1 hour.
-SOC
Update (12:35AM): Maintenance complete.
Beginning tonight at midnight, we will be performing maintenance on equipment serving Fusion Fiber customers in the Sunset District of San Francisco. We do not expect any downtime.
-Network Engineering
Update: Maintenance complete.
Tonight at 11:59pm, System Operations will be running maintenance updates on several customer facing systems. The following services may experience brief interruptions:
The maintenance period is expected to last 1 hour.
-SOC
Update(5:40PM): A power issued took some equipment offline. The affected equipment has been moved to a different power source.
We are currently investigating an issue affecting fiber customers located within the Jasper building. We will update this message once we have more info
Update(2:33AM): Maintenance is now complete. A small subset of customers may have experienced interruption in voice service during the maintenance.
Beginning tonight at midnight, we will be performing upgrades on equipment serving Fusion Fiber customers in the Richmond District of San Francisco. Expected downtime for this operation is about 5 minutes.
-Network Engineering
Tonight, starting at 23:00 we will be shutting down the SQL Database server to complete a copy of its data to a new slave server. The final synchronization is expected to take less than an hour. During this time, membertools and new service qualifications and signups will be unavailable.
– Sonic System Operations
Beginning tonight, at midnight, we will be performing maintenance on equipment serving a small number of Fusion Fiber customers in the Brentwood area. Downtime is expected to be less than 15 minutes.
Beginning tonight at midnight we will be performing maintenance on equipment serving a small portion of Fusion copper based customers in San Francisco and Berkeley. Downtime is expected to be around 20 minutes.