Update: As of 9:35pm, the repair work is complete. The damage was greater than initially anticipated, but all customers are now back online. Affected customers may have to reboot local equipment to restore connectivity. Thank you for your patience.
Early yesterday evening, there was a transformer fire in the Richmond District of San Francisco at 15th & Geary. Unfortunately, the fire impacted our infrastructure in the area, and some customers may have subsequently experienced limited, or no internet connectivity.
We have field engineers on site working to replace and repair the damaged portion of our network as quickly as possible. We believe the damage is limited in scope, and the current estimated time of repair is 5pm, at which point all affected customers should have their service restored.
If you have any questions in the meantime, or if your service is not restored by the estimated time of repair, please give support a call at your earliest convenience. Support can be reached at 1-888-766-4233, seven days a week, from 8am to 10pm.
We appreciate your patience in addressing this issue, and hope to have you up and running soon.