Author: admin

Tue Oct 22 20:51:04 PDT 2002 — load balancer hiccuped. Our load balancer for web and mail services stopped functioning momentarily — a fast thwap of the box fixed the problem. -Scott

Tue Oct 22 15:24:17 PDT 2002 — Invoice-to-fax system change. From now on, the invoice-to-fax system will only deliver faxes from 8am-8pm. This should solve the problem with home users getting faxes in the wee hours of the morning. We apologize for that inconvenience. -Scott and Nicki

Tue Oct 22 14:37:31 PDT 2002 — Night Ops: We are going to upgrade part of our core network tonight after Midnight, in order to support multicast to our DSL subscribers. After the maintenance is complete our ADSL users should be able to access multicast streams carried by Cable and Wireless. We will also be re-enabling access to broadband multicast streams from Cidera and ISP TV in the near future. The upgrades should be non customer affecting. -Nathan, Zeke and Kelsey

Mon Oct 21 10:31:14 PDT 2002 — Invoice-to-fax system problems. We have located and corrected the problem with the invoice-to-fax system. Those who haven’t been getting their faxes should start getting them. -Scott

Sun Oct 20 15:59:22 PDT 2002 — 707-823-8812 returned ‘fast busy’ signals for 10-15mins this afternoon. We’ve reset the interface, and are watching carefully for further trouble. – Eli, John F., Matt

Tue Oct 15 13:05:04 PDT 2002 — Intermittent DSL problems on VP 117. A handful of Pac Bell DSL customers on VP 117 are experiencing sync/no-surf issues causing intermittent loss of service. A ticket has been opened with Pac Bell and we are working with them to resolve the problem quickly. -Matt, John K. and Eli

Update: The problem has been corrected. -Russ

Mon Oct 14 11:16:50 PDT 2002 — Alteon Issues: Last night, at 8:42 our primary Alteon AD3 load balancer stopped forwarding L3 traffic. This is the second time we’ve observed this failure. We were quick to respond and reset the switch almost as it failed. Full services were restored in less than five minutes. We are in the process of re-engineering our SLB architecture to support improved redundancy and performance. Currently, we are testing the latest WebOS release for the AD3 in a fully meshed BGP and VRRP configuration on our warm spare AD3. -Kelsey

Wed Oct 9 12:32:15 PDT 2002 — SpamAssassin Upgrades: We are now running two dedicated, load balanced SpamAssassin processing servers in preparation for the production release of our new SpamAssassin web based configuration tool and integrated web based graymail. Messages tagged as SPAM by SpamAssassin will by default be routed to a server-side junk mail folder which has a web based interface. This interface will allow users to delete, deliver or, whitelist and deliver the messages. Additionally, users will receive nightly notices of messages waiting for processing. Unprocessed graymail will automatically be deleted after 14 days. The graymail application should be ready for general use in the next few days. -Kelsey, Nathan and Chris B.

Mon Oct 7 17:05:03 PDT 2002 — New webmail client up for beta testing. We are beta testing a new webmail client called Squirrelmail. If you would like to beta test this new program, please head to www.sonic.net/squirrelmail and log in with your sonic.net username and password. Please direct any comments on usage towards the sonic.help.twig newsgroup. -Kevan

Fri Oct 4 10:35:12 PDT 2002 — UUNet fine. The UUNet problem cleared up some time yesterday afternoon, and is now fine. We apologize for not updating the MOTD. -Scott and Dane