Thu Oct 3 11:08:49 PDT 2002 — Pac Bell ADSL customers in the Sebastopol area are experiencing a DSL outage. Pac Bell/ASI are working on the DSLAM to fix the problem. No ETR yet. We will keep you posted as information becomes available. -Matt, Eli and Aaron
Update: PacBell reports that 0 is complete, and service should be restored. If you are having any problems, please call Support and let us know! — Eli
Thu Oct 3 14:58:28 PDT 2002 — UUNet Instability. Today at around 8:00EDT, UUNet (one of our upstream providers) started experiencing packet loss and latency in its network. This problem, which is still ongoing, has resulted in slow or stalled connections between Sonic and remote sites. Unfortunately, UUNet does not yet have an ETR. Media coverage of this event, which effected much of the US, can be found at:
www.msnbc.com/news/816663.asp?0dm=C15MT
-Nathan
Tue Oct 1 11:01:04 PDT 2002 — Our NNTP server failed early this morning due to some unidentified software failure. It’s been returned to service and will be under close watch for the next few hours. We expect that we should be able to catch up with a full feed without too many lost posts in a few hours. -Kelsey and Nathan.
Update: Just to clarify, this was our NNTP feeder server, not the NNTP reader server. -Kelsey
Tue Oct 1 16:52:35 PDT 2002 — Supernews (supernews.sonic.net) is off-line due to a failure in their network. They have been notified of the problem and are working to resolve it, but they do not yet have an ETR. -Nathan
Update: Supernews has fixed their network outage. They describe their trouble as a “yet undetermined massive failure in the networking fabric” upstream of them, for more info see status.supernews.com/ -Dane
Tue Oct 1 14:30:45 PDT 2002 — This AM, Above.net (another colocation and hosting provider) blocked IP access from our network due to the actions of a Sonic.net customer. We’ve communicated with Above.net, and they’ve agreed to eliminate the block, and this is in progress now. Some websites have been unreachable, and mail to and from some remote domains has been delayed. -Dane, Eli, Scott and Scott
Update: Above.net has removed all of their blocks finally, and I think we have them understanding that route-black-holing us without any notice doesn’t make a whole lot of sense. -Dane
Mon Sep 23 08:02:18 PDT 2002 — Cable & Wireless T3 is offline. During the early morning the T3 to Cable and Wireless began to act up. By 7:30am the circuit was down and we are working with C&W to get it repaired. At this time the UUNet T3 is handling all inbound and outbound traffic. -Matt
Update – Mon Sep 23 09:42:53 PDT 2002 — C&W has escalated the trouble ticket to a Pac Bell tester and we are waiting for the results. Our UUNet T3 is reaching capacity and customers will begin to notice some latency. All services will remain available during this repair.
Update – Mon Sep 23 11:30:26 PDT 2002 — C&W is still off-line and we are continuing to work with Pac Bell and their NOC to restore service as soon as possible. In the meantime we are working to bring up transit through two of our peers at Equinix to pickup the lost bandwidth. -Kelsey, Matt, Scott and Nathan
Update – Mon Sep 23 14:17:39 PDT 2002 — C&W is back on-line after some extensive testing. They, among other things, moved us into a different interface in their router. The ckt appears to be functioning as expected. We also made progress enabling two of our peers at Equinix to be able to provide us backup transit in the event of one of our transit links failing. -Kelsey, Matt and Nathan
Mon Sep 23 17:05:02 PDT 2002 — We found a bad patch on one of our Alteons that started taking errors at approximately 16:00 hours. The patch has been replaced and the link is now error free. The bad patch may have resulted in slow and or hung connections to our mail and webservers. -Kelsey and Zeke
Wed Sep 18 07:05:44 PDT 2002 — Intermittent Cable & Wireless T3 problems. The C&W T3 has bounced a couple of times since 2am. This causes a brief slow down as traffic is rerouted. We have a ticket open with C&W and will monitor it throughout the day. -Matt
Update – Wed Sep 18 21:14:24 PDT 2002 — Thursday at 1:30am we will be testing the Cable & Wireless T3 for errors. This will not impact customers as we have redundant service via UUNet. Testing will last about 30 minutes.
Tue Sep 17 13:49:17 PDT 2002 — BUILDING MAINTENANCE – Sonic.net is closing its offices early today. Some building maintenance involving sealants has made it necessary to clear the premises for the afternoon. Technical support and billing will be closed for the rest of the day and we will resume normal business tomorrow at our regular time. We apologize for the inconvenience! – Sonic.net staff
Tue Sep 17 00:13:33 PDT 2002 — The Apache/ModSSL webservers running on both ssl.sonic.net and sonic.sonic.net have been upgraded to the latest secure release to resolve a recently announced exploit in OpenSSL. Both of the new servers appear to be functioning properly. If you experience any abnormal behavior when accessing either one of these servers, please report it to support. Sonic.net urges everyone that is running an Apache/ModSSL webserver to perform the required updates — we have already seen a number of customer machines exploited. -Kelsey, Nathan and Scott