Update(3:30am): This maintenance is now complete.
Beginning tomorrow morning at 3:00AM, I will be performing maintenance on a core router in the San Jose area. There should be no downtime as a result of this operation, however, users may notice traffic and routing changes.
– Robbie
Update: Maintenance complete.
Tonight at 10pm, Operations will be upgrading one of the servers responsible for handling account and web-based services. During this time, Member Tools and Sign-ups will be unavailable. The expected downtime is 30 minutes.
— Joe @ System Operations Team
Update: Maintenance complete.
Tonight at 11pm we will be performing updates to several systems; Impacted customer facing services will include mail and member tools. Â Any interruptions to service should be brief and the maintenance should be completed within 1 hour. Thank you.
Tonight at midnight a very small subset of Fusion and FlexLink Ethernet customers located in San Francisco will experience about 10 minutes of downtime due to emergency system maintenance needed to restore some network services.
12:14AM update: This maintenance is now complete
-Michael
Today, Oct 28th from about 3:45pm to 3:55pm we had a voice routing problem that affected inbound and outbound calling. The issue has been resolved.
-Brandon
Update( 4:30AM): This maintenance is now complete.
Beginning tonight at midnight, we will be performing hardware and transport upgrades for a small portion of customers in San Francisco. Affected users will experience some routing changes and periods of downtime while the upgrades take place. This type of maintenance typically takes a few hours.
– Robbie and Michael
Update ( 1:00AM ): This maintenance is now complete.
Beginning tonight at midnight, we will be performing hardware and transport upgrades for a small portion of customers in San Francisco. Affected users will experience some routing changes and periods of downtime while the upgrades take place.
– Robbie and Michael
Tonight starting at midnight, we will be performing maintenance updates to our Phone Switch.
There should be no issues placing or receiving calls during this time, however it is possible that you could experience a call drop, or call quality spikes during this time.
Estimated maintenance time is ~2 hours
Thank you – Brandon
Update -Â 2:04am – 10/27/2015
Maintenance is going longer than expected. Estimated completion time by 3 am.
Update – 2:26am – 10/27/2015
Maintenance is complete.
Customers that have Sonic’s Business Virtual Fax service are experiencing an outage.  We are working with our vendor to figure out what happened and to restore service as soon as possible.  We will update you as things progress.  Sorry for the inconvenience.
-Brandon
Update (2:09pm) Â We are currently working to restore virtual faxing and should have the issue resolved within the next 30-45 mins.
Update(5:17pm) There were issues programming numbers that has been since fixed. Â We have made successful faxes to test lines. Â We are currently adding and testing all fax lines that previously existed. Â We will update when all lines have confirmed to be working as expected. ETR ~1hr
Update(6:16) All Virtual Fax lines are programmed in, and tested.
Tonight starting at midnight, we will be performing maintenance updates to our Phone Switch as well as servicing a device for some of our T1 voice connections.
There should be no issues placing calls during this time, however it is possible that you could experience a call drop, or call quality spikes during this time. Â The phone switch should yield no problems during the update process, but the T1’s may have problems completing calls.
Expected maintenance time is ~2 hours
Thank you – Brandon
Maintenance is now complete (2:43am) -Brandon