Update(11:02pm) – Maintenance Complete.
Beginning tonight at 11pm I will be upgrading config for all ATA’s for FTTN customers. Â This will cause the ATA to be temporarily unavailable as it upgrades for about 5-10 minutes. Â The upgrade process will not initiate if you are on a call at that time, so there should not be any dropped calls. Â ATA’s check their config every hour so this process should not start until midnight.
Thank you
-Brandon
Update: SMS support services have been restored, and a root cause of the failure has been identified and is being investigated.
Sonic Operations is currently investigating an outage involving the SMS support system.
While SMS support is offline, please call in for support at (888) 766-4233.
An update will be posted when this issue is resolved.
Tonight, Wednesday December 7th at 11:59 PM we will be upgrading webmail. The downtime is expected to last no longer than 30 minutes.
This is a minor maintenance release and shouldn’t affect any functionality or appearance. During the maintenance, POP and IMAP will still be usable, and Webmail Beta can still be used to access mail.
Update: 12:15 AM. Maintenance is complete. Please report any issues here or by contacting support.
Sonic will be closing early on Friday 12/9/2016, at 6pm, rather than the usual 10pm for our annual staff holiday party. We will be open again on Saturday 12/10/16 during our normal working hours of 8am through 10pm. Our 24 hr. Network Operations center will still have staff on call for our Enterprise, dedicated circuit, and colocation customers.
Tonight, starting at midnight, we will be performing maintenance on equipment serving our Northern California Telecom network. Expected downtime is less than 10 minutes.
Update(2:31am): Maintenance complete
-Tomoc and Brandon
Update: This maintenance is complete.
Tonight at 11:59pm we will be performing updates to several systems; Impacted customer facing services will include mail, member tools, ipv6 tunnels, sql databases, custom hosting, and vpn services. Â The maintenance should be completed within 2 hours. Thank you.
Update (1:56AM): Maintenance complete
Beginning tonight at midnight, we will be performing upgrades on equipment serving Fusion and Flexlink customers in Petaluma. Expected downtime for this operation can be up to 2 hours, but is typically less than 30 minutes for most customers.
-Network Engineering
Our systems experienced a glitch in how we calculated disk usage for customers between November 29th and 30th. We have corrected the error, and no action is needed to ensure that you are billed correctly for the month. Some customers received an email (in error) notification that disk usage was over quota. We apologize for any confusion this has caused and have taken steps to ensure the same glitch does not happen again.
To view your account’s current disk usage, please visit our Member Tools page and go to Account -> Resource Usage -> Current Disk Usage.
— Joe @ System Operations
Tonight, starting at midnight, we will be performing maintenance on equipment serving our Northern California Telecom network. No downtime is expected, however some customers may experience brief periods of routing instability.
Update(11:11pm): Maintenance postponed until tomorrow night at midnight
Update(12/1 4:51am): Maintenance is now complete. An equipment failure during this maintenance caused a disruption of service for customers with Fiber SSE services.
-Tomoc
Update(1:50AM): Maintenance complete.
Beginning tonight, at midnight, we will be performing maintenance on equipment that provides transport for all Fusion/FlexLink and legacy DSL services in the Sacramento area. We do not expect any downtime from this operation though users may notice some routing changes.