Author: Alyssa Afaese

Novato – Sonic Business Fiber Intrusive Maintenance

Update (1:30am): Maintenance is complete.

Tuesday – 4/12/2022, beginning at 11:59pm, we will be performing intrusive maintenance affecting Sonic Business Fiber customers in Novato. Expected downtime within the maintenance window is approximately 20 minutes. The maintenance window is 4 hours.

-Network Engineering

Fiber DIA SSE Outage

Update 7:36pm: The customers that were impacted by this outage should now be restored.

Update 5:46pm: ATT has created work orders to reprovision the impacted customers. Currently no ETA on when those orders will complete. We will be checking constantly on the work order status and update when we have a more firm ETR.

A subset of our Enterprise Fiber DIA SSE customers are currently experiencing an outage. We are promptly working to get this resolved as soon as possible. Please standby for updates.

-Network Operations