Author: Brandon Gile

Santa Cruz – Emergency Maintenance for Fusion and Flexlink Services

Update(12:13) Maintenance is now complete
Tonight (4/26/20), starting at 11:59 PM, a subset of copper served Fusion and Flexlink customers in the Santa Cruz area will experience a minor service interruption while we perform critical maintenance. The expected downtime is about 30 minutes. The maintenance window will be 2 hours.
– Network Engineering

San Francisco – Fusion Fiber Emergency Maintenance

Update(12:21) Maintenance is now complete
Tonight (4/23/20), starting at 11:59 PM, a subset of Fusion Fiber customers in the Richmond area of San Francisco will experience a brief service interruption while we perform critical maintenance. The expected downtime is about 15 minutes. The maintenance window will be 2 hours.
– Network Engineering

Burlingame – Fusion Fiber Maintenance

Update(1:23am) Maintenance is now complete.

Tonight at 11:59PM, we will be performing upgrades on equipment serving residential fiber services in the Sebastopol area. Connectivity will be impacted for all customers during the course of this work. Our maintenance window will commence until 4:00AM, but we expect actual customer downtime of fewer than 15 minutes. An update will be provided on the completion of our work.

-Network Engineering

San Francisco – Fusion and Flexlink Intrusive Maintenance

Update 12:11AM: Maintenance has been successfully completed.

Tonight 02/20/2020 at 11:59pm we will be rebooting a device serving a small subset of Fusion and Flexlink customers in the San Francisco area.  The expected downtime is 10 minutes with a maintenance window of 4 hours.

– Network Engineering

San Francisco, East Bay, Brentwood – Fusion Fiber Maintenance

Update(2:01am) Maintenance done

Tonigh at 11:59PM, we will be performing upgrades on a very small subset equipment serving residential and enterprise fiber services in the San Francisco, East Bay, and Brentwood area. Connectivity will be impacted for all customers during the course of this work. Our maintenance window will commence until 4:00AM, but we expect actual customer downtime of fewer than 15 minutes. An update will be provided on the completion of our work.

-Network Engineering

Sebastopol – Fusion Fiber Maintenance

Update (12:43am) Maintenance was completed at 12:20am

Tomorrow, (1/8/2020) at 11:59PM, we will be performing upgrades on equipment serving residential and enterprise fiber services in the Sebastopol area. Connectivity will be impacted for all customers during the course of this work. Our maintenance window will commence until 4:00AM, but we expect actual customer downtime of fewer than 15 minutes. An update will be provided on the completion of our work.

-Network Engineering

San Jose – Emergency Intrusive Maintenance

Update(3:33am) Service is now restored

Update(1:32am) – Expected ETR is 1hour 30 minutes form now.

Update(12:22am) – Due to complications some customers in San Jose lost service.  We are working on restoring equipment.  We will update when we have an ETR

Tonight at 11:59pm we will be performing emergency intrusive maintenance in the San Jose area that will impact Fusion and Flexlink services.  The expected downtime is 15 minutes while equipment reboots.  The maintenance window is 2 hours long.

San Francisco – Fusion Fiber Maintenance

Update(12:50am) Maintenance is complete

Tomorrow, (10/16/19) at 11:59PM, we will be performing upgrades on equipment serving a subset of residential and enterprise fiber customers in the San Francisco area. Connectivity will be impacted for all customers during the course of this work. Our maintenance window will commence until 4:00AM, but we expect actual customer downtime of fewer than 30 minutes. An update will be provided on the completion of our work.

-Network Engineering