Thursday, March 23rd, starting at 11:59PM, fiber customers in Santa Rosa will experience a brief service interruption while we perform some maintenance. The expected downtime is about 30 minutes while the equipment upgrades. The maintenance window will be 2 hours.
-Network Engineering
Update(12:07am) Maintenance Complete
Tonight at 11:59 pm 3/9/2023 we will be turning on IPv6 to a small subset of residential fiber customers in the San Francisco area. There is no expected downtime during this operation. The maintenance window will be 4 hours.
-Network Engineering
Update(12:30) Maintenance is complete
Tuesday (12/27/22), starting at 11:59 PM, a subset of residential customers in the Oakland area will experience a brief service interruption while we perform some maintenance. The expected downtime is about 15 minutes while the equipment upgrades. The maintenance window will be 4 hours.
– Network Engineering
Update(1:13) This maintenance is now complete. If you are experiencing any issues please reach out to Support.
Wednesday (12/14/22), starting at 11:59 PM, a subset of residential and business customers in the Oakland area will experience a brief service interruption while we perform some maintenance. The expected downtime is about 30 minutes while the equipment upgrades. The maintenance window will be 4 hours.
– Network Engineering
Update: Maintenance was completed 12:20am on 12/13/2020
Update: This maintenance has been postponed till Monday, 12/12/2022
Thursday (12/8/22), starting at 11:59 PM, a subset of residential and business customers in the Sebastopol area will experience a brief service interruption while we perform some maintenance. The expected downtime is about 30 minutes while the equipment upgrades. The maintenance window will be 4 hours.
– Network Engineering
Update 4:28 We believe people to be restored. If you are having difficulties please reach out to our support team for further assistance.
Update 4:05 Most people are restored. We are extending the window a little longer while we verify.
Update 1:30 AM: Due to complications with upgrades, outages will be longer than anticipated while we try to normalize traffic. We will update when we have more info.
Thursday (12/1/22), starting at 11:59 PM, a subset of residential and business customers in the Oakland area will experience a brief service interruption while we perform some maintenance. The expected downtime is about 30 minutes while the equipment upgrades. The maintenance window will be 4 hours.
– Network Engineering
Update(12:21) This maintenance is now complete, thanks.
Thursday (11/3/22), starting at 11:59 PM, residential and business fiber customers in the Sebastopol area will experience a brief service interruption while we perform some maintenance. The expected downtime is about 30 minutes while the equipment upgrades. The maintenance window will be 4 hours.
– Network Engineering
Update: Maintenance was complete last night at 2AM, sorry for the delayed update.
Reminder:Â This maintenance is still scheduled for tonight, 11/1/2022 at 11:59PM
Update: This maintenance has been postponed to 11:59pm on 11/1/2022
Thursday (10/27/22), starting at 11:59 PM, residential and business fiber customers in the Oakland area may experience a brief service interruption while we perform a migration to a new device. The expected downtime is about 15 minutes if a disruption occurs. The maintenance window will be 4 hours.
– Network Engineering
update(12:24AM) IPv6 is now enabled. If you experience any issues please reach out to our support team for assistance.
Wednesday, 10/5/2022 at 11:59 PM we will be enabling native IPv6 support in Santa Rosa for our fiber customers. This will be deployed in a dual-stack configuration that supports the IA-PD standard. Our SmartRG and Eero rental devices are fully compatible and will work in their standard configuration. No customer impact is expected. The maintenance window will be 4 hours.
-Â Network Engineering
Update (12:28AM) Maintenance is now complete. We have restored everyone that we could identify. If you are experiencing a service outage, please reboot your equipment as this usually restores complications after maintenance. If issues persist please call tech support.
Thursday (9/22/22), starting at 11:59 PM, a subset of residential and business customers in the Albany and Berkeley areas will experience a brief service interruption while we perform some maintenance. The expected downtime is about 30 minutes while the equipment upgrades. The maintenance window will be 4 hours.
– Network Engineering