Author: Chris Stevens

San Francisco Area – Fusion Fiber Outage

UPDATE (12/13/20 – 8:45pm) Repairs to our fiber infrastructure have been completed and service is now restored.

UPDATE (12/13/20 – 5:14pm) Our technicians are still working as fast as possible to resolve the fiber outage.

UPDATE (12/13/20 – 2:04pm) Our technicians have arrived on site and are working to repair damage to our fiber infrastructure.

UPDATE (12/13/20 – 9:40am) Our technician has identified the possible location of the issue and we are working with our engineering team to get this resolved quickly.

UPDATE (12/13/20 – 7:43am): A Technician is en route. ETA 8:15am.

UPDATE (12/12/20 – 10:08pm): We are still working to get service restored and will be sending out a dispatch tomorrow morning.


We are aware of a Fusion Fiber outage affecting some of our San Francisco Bay Area customers. We are working to restore service as soon as possible but do not currently have an ETR.  More updates to come shortly.


LA Area Outage (affecting Enterprise Customers)

UPDATE: 11/25: 12:13P – We are seeing affected users come back online. We are still in the process of verifying that all are back up and we will continue to post any new updates we get here until all of the affected users are confirmed online.


UPDATE: 11/25 9:27a – We have reports that the problem has been found on our vendor’s network and repairs are underway. We will continue to post updates here as they come in.


11/25 8:55a – We are getting reports of an outage that is affecting several Sonic Enterprise customers in the Los Angeles area. We are actively working to resolve this issue and more information will be posted here as it becomes available.